Required:

• Demonstrated interest and enthusiasm in assisting patients with brain tumors.
• Strong organizational skills and flexibility in responding to rapidly changing priorities and exceptionally diverse demands through constant interruptions in a fast-paced office.
• Demonstrate strong interpersonal and organizational skills to interact courteously and effectively develop and maintain cooperative working relationships with faculty and staff with the department, collaborating campus departments/units, the Medical Center, study sponsors, patients and their families from various social, cultural and economic backgrounds.
• Effective listening skills to understand tasks, duties, and responsibilities, to accept positive and negative feedback and to hear suggestions non-defensively.
• Customer service skills to interact courteously, tactfully, and with sensitivity to patients, research subjects, caregivers, and the general public.
• Ability to handle sensitive and confidential information with discretion and diplomacy.
• Demonstrated knowledge of UCLA forms, policies, procedures and HIPAA regulations.
• Demonstrated knowledge of medical/scientific terminology.
• Excellent verbal and written English skills to communicate effectively.
• Ability to learn rapidly and follow through tasks with attention to detail.
• Demonstrated proficiency in MS Word, MS Excel, and database programs
• Ability to learn new software programs.
• Demonstrated experience with CareConnect system.
• Demonstrated experience using databases to maintain and update patient information.
• Ability to operate standard office equipment.
• Skill in using personal computers.

Preferred:

• Bachelor’s Degree in biological sciences or related field or an equivalent combination of education and experience.
• Demonstrated experience working with patients with brain cancer.
• Experience in clinical trials/medical office setting.
• Knowledge of Program’s clinical research protocols to coordinate and schedule appointments.
• Experience in a laboratory setting and/or handling of biological specimens.