{"22275643":{"jobPath":"/jobs/22275643/neuroradiology","source":"naylor","job":"22275643","jobTitle":"Neuroradiology"},"22253456":{"jobPath":"/jobs/22253456/municipal-human-resources-consultant-ips","source":"naylor","job":"22253456","jobTitle":"Municipal Human Resources Consultant - IPS"},"22275304":{"jobPath":"/jobs/22275304/inpatient-mental-health-therapist","source":"naylor","job":"22275304","jobTitle":"Inpatient Mental Health Therapist"},"22266909":{"jobPath":"/jobs/22266909/pulmonary-crit-care-spec-riverside","source":"naylor","job":"22266909","jobTitle":"Pulmonary Crit/Care Spec. - Riverside"},"22256940":{"jobPath":"/jobs/22256940/75k-starting-bonus-physician-family-medicine-urgent-care","source":"naylor","job":"22256940","jobTitle":"75k Starting Bonus! Physician Family Medicine Urgent Care"},"22256944":{"jobPath":"/jobs/22256944/75k-starting-bonus-physician-family-medicine-or-internal-medicine","source":"naylor","job":"22256944","jobTitle":"75k starting bonus! Physician Family Medicine or Internal Medicine"},"22259683":{"jobPath":"/jobs/22259683/medical-clinic-director","source":"naylor","job":"22259683","jobTitle":"Medical Clinic Director"},"22267954":{"jobPath":"/jobs/22267954/program-director-of-business-operations","source":"naylor","job":"22267954","jobTitle":"Program Director of Business Operations"},"22256937":{"jobPath":"/jobs/22256937/outpatient-thoracic-radiologist-150-000-sign-on-bonus","source":"naylor","job":"22256937","jobTitle":"Outpatient Thoracic Radiologist - $150,000 Sign-On Bonus"},"22256938":{"jobPath":"/jobs/22256938/physician-endocrinology","source":"naylor","job":"22256938","jobTitle":"Physician Endocrinology"},"22256919":{"jobPath":"/jobs/22256919/dir-nursing-services-periop","source":"naylor","job":"22256919","jobTitle":"Dir, Nursing Services - Periop"},"22279951":{"jobPath":"/jobs/22279951/assistant-general-manager-of-water-operations","source":"naylor","job":"22279951","jobTitle":"Assistant General Manager of Water Operations"},"22262060":{"jobPath":"/jobs/22262060/psychiatrist","source":"naylor","job":"22262060","jobTitle":"Psychiatrist"},"22262481":{"jobPath":"/jobs/22262481/adult-family-medicine-physician-opportunities-with-kaiser-permanente-in-the-ca-central-valley","source":"naylor","job":"22262481","jobTitle":"Adult & Family Medicine Physician Opportunities with Kaiser Permanente in the CA Central Valley"},"22262063":{"jobPath":"/jobs/22262063/waiver-manager","source":"naylor","job":"22262063","jobTitle":"Waiver Manager"},"22262480":{"jobPath":"/jobs/22262480/physician-opportunities-in-northern-central-california-with-kaiser-permanente","source":"naylor","job":"22262480","jobTitle":"Physician Opportunities in Northern & Central California with Kaiser Permanente "},"22279738":{"jobPath":"/jobs/22279738/occupational-therapy-faculty-open-rank","source":"naylor","job":"22279738","jobTitle":"Occupational Therapy – Faculty (Open Rank)"},"22266910":{"jobPath":"/jobs/22266910/cardiologist-riverside","source":"naylor","job":"22266910","jobTitle":"Cardiologist - Riverside"},"22267966":{"jobPath":"/jobs/22267966/seeking-primary-care-physician-for-professional-teams-sports-coverage","source":"naylor","job":"22267966","jobTitle":"Seeking Primary Care Physician for Professional Teams Sports Coverage"},"22262478":{"jobPath":"/jobs/22262478/psychiatrist-opportunities-with-kaiser-permanente-in-northern-central-california","source":"naylor","job":"22262478","jobTitle":"Psychiatrist Opportunities with Kaiser Permanente in Northern & Central California"},"22262477":{"jobPath":"/jobs/22262477/full-time-per-diem-adult-family-medicine-physician-openings-with-kaiser-permanente","source":"naylor","job":"22262477","jobTitle":"Full-Time & Per Diem Adult & Family Medicine Physician Openings with Kaiser Permanente "},"22259791":{"jobPath":"/jobs/22259791/family-medicine-or-internal-medicine-physician","source":"naylor","job":"22259791","jobTitle":"Family Medicine or Internal Medicine Physician"},"22282242":{"jobPath":"/jobs/22282242/pharmacy-technician-call-center-representative","source":"naylor","job":"22282242","jobTitle":"Pharmacy Technician Call Center Representative"},"22259357":{"jobPath":"/jobs/22259357/program-director-of-operations","source":"naylor","job":"22259357","jobTitle":"Program Director of Operations"},"22262479":{"jobPath":"/jobs/22262479/pediatricians-pediatric-subspecialty-physicians-in-no-central-california-with-kaiser-permanente","source":"naylor","job":"22262479","jobTitle":"Pediatricians & Pediatric Subspecialty Physicians in No. & Central California with Kaiser Permanente"}}
Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same - Take customer calls and provide accurate, satisfactory answers to their queries and concerns. - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Achieve and maintain productivity levels consistent with contact center standards - Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care - Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care - Address patient inquiries received directly through PPS telephone number - Maintain a current national and/or state registration, certification, or license depending on state requirements - Support company health and wellness initiatives - Review customer or client accounts, providing updates and information about billing, shipping, and other account items - Collaborate with other call center professionals to improve customer service - Help to train new employees and inform them about the company's customer management policies - Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum High School Diploma or GED Pharmacy Technician Certification within two years of employment Must be 18 years of age Ability to work in a fastpaced environment Demonstrated ability to maintain confidentiality and protect sensitive information
Desired Any pharmacy experience Any call center experience
We strive to feed the human spirit and help people live healthier lives with everything we do. Our company mission is to improve outcomes by creating solutions that combine health, wellness and nutrition, while connecting with people on an emotional and personal level.
