Job Description

At Cedars-Sinai, we?re motivated by a spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America?s Best Hospitals-and now we invite you to join us! From working with a team of dedicated professionals to using state-of-the-art facilities, you?ll have everything you need to do something incredible-for yourself, and for others!

Cedars-Sinai's Emergency Department (ED), with 60 patient beds, is a Level I Trauma Center, Level II Pediatric Trauma Center, Level III Geriatric Care ED, STEMI Receiving Center, Comprehensive Stroke Center and Paramedic Base Station. The ED is open 24 hours a day, seven days a week available to all people in need.

The ED Care Coordinator is a non-clinical team member skilled at engaging with patients and family during and after their ED visit, working with the ED?s clinical care team to enhance patient-centered care and outcomes following ED discharge.

As an ED Care Coordinator you will function as a member of the care coordination team and perform the following tasks:

• Demonstrate Cedars-Sinai?s core values of respect, compassion and commitment to excellence in patient care through teamwork and collaboration.
• Patient advocacy through engagement, outreach, and providing linkage to resources.
• Educate and connect patient to medical home, facilitate post-discharge appointments, and medication or other at-home needs through social service providers.
• Assist patients and families with navigating community programs and services.
• Help patients access their health insurance, meet their social services needs, and follow-up on appointments.
• Work with area primary care and psychiatric clinics and providers to link patients with medical or psychiatric needs.
• Work with internal and external team members and organizations to ensure a coordinated outreach approach.
• Develop and maintain positive productive working relationships with health care providers and community-based services (e.g. mental health and substance abuse programs, community-based case management, and other support services).
• Maintain program records, reports and data.
• Follow up with patients to ensure they received the care and services recommended by the ED.
• Attend meetings as required and participate on committees as directed.
• Meet regularly with Emergency Department Co-Chair(s)

Qualifications

Educational Requirements:

• Bachelor's degree required
• CA RN License
• BLS

Experience:

• Minimum 2 years experience working in acute care or 1 year of acute care with 2 years minimum case management , engaging with patients, experience in care coordination/case management, medical office, community outreach or customer service.
• Basic knowledge of community resources in Los Angeles and familiarization with community-based health care delivery (e.g. federally qualified health centers, Medi-Cal, CalFresh and other public programs).
• Excellent interpersonal and collaborate skills.
• Ability to work comfortably and familiar with working with diverse populations, especially underserved members of the community including those suffering from mental health disorders and substance abuse.
• Ability to speak, read and write English fluently; bilingual (Spanish/English) preferred.
• Detail oriented and organized.
• Ability to carry out written and oral instructions.
• Ability to exercise judgment in the application of professional services.
• Proficient in computer navigation skills, Microsoft excel, and online researching.

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About Cedars-Sinai Medical Center

Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.

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