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Join our Glaucoma clinic team with the Dept of Ophthalmology, where you’ll play a key role in delivering a seamless and positive patient experience. We’re seeking a friendly, detail-oriented individual who is passionate about providing excellent patient service and supporting high-volume phone operations. Key responsibilities include, but are not limited to:
Pre-registering new and returning patients via telephone
Collecting demographic and insurance information
Entering authorizations and referrals
Scheduling appointments
Process incoming faxes, medical records and authorizations
Relay messages with faculty and office staff via email, paging system, and verbal messages
Provide backup assistance in other patient areas as directed
Salary Range: $26.42-37.49 Hourly
Qualifications
Required:
Minimum six months of experience working in healthcare setting scheduling patient appointments.
Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.
Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
Ability to prioritize tasks in a systematic manner to maximize efficiency.
Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
Ability to work with frequent interruptions and to complete assignments in a timely manner.
Preferred:
Bilingual in English and Spanish
Experience working in ophthalmology practice.
One year of experience working in clinical teaching environment.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.
