At UCLA Health, our vision is to heal humankind, one patient
at a time, by improving health, alleviating suffering and delivering acts of
kindness. With over 280+ practices across Southern California, UCLA Health
Clinics are uniquely positioned to provide care for patients through a
comprehensive array of health services delivered where our patients live and
work. The Ambulatory Operational Excellence Team supports UCLA Health
Clinics’ mission to deliver leading-edge patient care by providing reporting
and analytics, promoting operational excellence, and helping to ensure that
patients receive timely and efficient care.
This role is a key driver of enterprise ambulatory
transformation, supporting large-scale operational initiatives, clinic
expansion, and system-wide standardization efforts across UCLA Health. As the
Senior Project Manager, you will be responsible for implementation,
coordination, monitoring, and maintaining a variety of enterprise-wide efforts
and multi-faceted projects to support clinical and administrative services,
community practice expansion initiatives, and process improvement
initiatives. You will manage these complex projects by using critical project
management thinking skills, including, but not limited to, establishing scope of
work and project plans, facilitating collaboration and communication between
functional groups across departments, managing timelines for project tasks,
reporting, ensuring goals are tracked and met, and effectively coordinating
activities with the project team. In addition, you will assist
in streamlining existing projects and management processes, procedures and
guidelines by incorporating applicable best practices. In this role,
you will demonstrate managerial and leadership skills to support administrative and
professional staff in project activities. You will also organize project
specific and advisory group meetings and ensure that minutes and action items
are generated and distributed.
This role also requires travel between all Health
System practice locations as assigned.
Salary Range: $70,900 - $145,200 Annual
Qualifications
Required:
Bachelor’s degree or equivalent
experience; MPH, MHA, MBA or other related Master’s degree preferred.
Demonstrated skills in data analysis and
presentation.
Demonstrated skill (intermediate to advanced
level) in the use of personal computers and software programs, including but
not limited to Microsoft Office applications, database management, and
analysis.
Organizational skills in priority setting,
following through on assigned tasks, and adhering to deadlines.
Interpersonal skills to effectively interact
with and enhance communication and collaboration with staff, colleagues,
administrative personnel.
Skill in working with complex organizations to
comply with regulatory requirements.
Ability to function effectively in an
interdisciplinary team that includes physicians, nurses, other healthcare
personnel and administrative staff.
Ability to work independently with minimal
supervision.
Ability to define goals in an objective and
measurable fashion.
Demonstrated ability in diplomacy, discretion,
tact and sound judgment, and the ability to maintain confidentiality.
Ability to develop, implement, and evaluate
methods and systems to improve efficiency.
Ability to communicate effectively
Strong project management skills with the proven
ability to deliver agreed objectives with timeframes, including experience in
project outcome reporting utilizing industry standards.
Experience in leading, facilitating, and
implementing new programs and/or projects.
Advanced knowledge of clinical operations or
experience within the clinic setting.
Highly Preferred:
Strong foundational understanding of clinical
policies and procedures, ideally within a hospital or ambulatory setting.
Demonstrated experience in developing, refining,
and implementing operational or clinical policies and procedures, with a proven
ability to drive policy standardization across clinical settings.
Experience designing and operationalizing
structured review and approval workflows that effectively engage
cross-functional stakeholders.
Skilled in developing and operationalizing
standardized processes, frameworks, and toolkits to drive consistent, scalable
implementation of approved clinical services across the ambulatory enterprise.
Excellent verbal and written communication
skills, including experience managing change communication.
Ability to develop and implement standardized
communication plans to ensure stakeholders receive and understand new standards
in a clear and consistent format, supporting successful adoption and
compliance.
Proficiency in conducting comprehensive
assessments of operational workflows and clinic best practices, utilizing
representative sampling techniques to gain accurate insights into the current
state and process variation.
Experience creating and managing a digital
repository to ensure ease of access and sustainability across the ambulatory
enterprise.
Capability to operate effectively in ambiguous
environments, helping to define structure, processes, and scalable approaches
for new and evolving enterprise initiatives.
Demonstrated ability to navigate complex,
cross-functional environments, balancing multiple stakeholders, priorities, and
competing demands.
Experience leading enterprise or multi-site
ambulatory initiatives across diverse clinic settings.
Experience supporting executive-level reporting,
including development of presentations, dashboards, and decision-support
materials.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.
