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The Administrative Assistant III is responsible for supporting all aspects of support related to scheduling and confirming patients for upcoming procedural cases across multiple UCLA Health venues. This incumbent is responsible for working within an interdependent team structure by using strong communication and problem solving skills to maximize customer satisfaction for patients, physicians, nurses, and administrative colleagues. The incumbent must be adaptable and demonstrate good time management skills in order to achieve the department’s goal of completing a variety of time-sensitive tasks with varying daily volumes and complexities. To enable these outcomes, the incumbent is responsible for achieving quality and productivity standards in designated performance metrics. The incumbent will be responsible for ordering and maintaining an adequate amount of office supplies for the department. The incumbent will scan, archive and maintain all necessary department forms and documents and be ready to produce documents at a moment’s notice.
Qualifications
Required:
Outstanding customer service skills
Excellent communication skills, either over the phone and in writing
Experience in organizing workflow in order to accomplish established objectives
Strong organizational and time management skills
Ability to work as part of team and establish cooperative working relationships with administrators, physician, peers, and the public
The ability to maintain a professional demeanor at all times
Knowledge of Medical terminology
Knowledge of CPT and ICD-9 coding
Demonstrated ability to independently solve complex problems
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.