Financial Aid Systems Administrator (Student Financial Services) - Riverside City College

How to Apply
Application Deadline: Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time..
Position Title: Financial Aid Systems Administrator (Student Financial Services) - Riverside City College
Job listing number
Department:Student Financial Svcs (R)
Position Type: Support Staff (Classified / Confidential)
Student Position Type
Student Employment Location/Department
College/Campus: Riverside
Physical location of the position: Riverside
If off-site, please specify location.
Employment Type: Full-Time
If Part-Time, indicate the number of hours per week
Position Length: 12-month
Salary Range: Grade P
Salary Amount: $7,866 - $9,579
Salary Type:Monthly
Is this position categorically (grant) funded? No
If categorically (grant) funded, date funded through:
Department Specific Needs:

Job Description
BASIC FUNCTION

Performs a diverse range of professional tasks in support of the Student Financial Services Department; serves as the main resource to resolve issues related to student financial aid technical systems and business processes; analyzes business manual operations, coordinates automated solutions, and evaluates outcomes; and troubleshoots application related issues.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS

This classification in the Financial Aid series is responsible for providing support to end users on technology issues which have significant impact on the Student Financial Services Department, with responsibility for coordinating and deploying technology solutions to end users. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Employees in the classification rely on experience and judgment to perform assigned duties and implement projects. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

Education and Experience:

A bachelor's degree in computer science or a related field and three (3) years of professional experience supporting financial aid systems and applications; or an equivalent combination of education, training, and/or experience.

Knowledge of:

1. Operational characteristics and use of assigned applications.
2. Diagnostic tools, methods, and techniques of troubleshooting, diagnosing, and resolving application issues.
3. Tools used in the development and deployment of supported applications and systems.
4. Performance and reliability standards for applications.
5. Methods and techniques of analyzing business processes for technology solutions.
6. A diverse range of operating platforms used in large technology systems.
7. Basic principles of database design.
8. Methods and techniques of developing ad-hoc reports.
9. Methods and techniques of installing and testing software.
10. Application standards and documentation practices.
11. Research methods and techniques.
12. Methods and techniques of developing and writing technical documentation.
13. Pertinent federal, state, and local financial aid codes, laws, and regulations.

Ability to:

1. Provide professional support to Student Financial Services department-specific applications and technology processes.
2. Troubleshoot and diagnose application issues or forward to other staff for resolution.
3. Clearly communicate complex technology applications issues to nontechnical parties, orally or in writing.
4. Prepare and generate custom reports.
5. Work with a variety of end users to support their application needs.
6. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
7. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
8. Communicate effectively in the course of performing work tasks.
9. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
10. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community.
11. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses and Certifications:

None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works in an office and standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds.

The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, with no direct exposure to hazardous physical or chemical substances. Employees may interact with upset staff and/or public and private representatives when interpreting and enforcing departmental policies and procedures.

EXAMPLES OF TYPICAL JOB FUNCTIONS

1. Performs a diverse range of professional tasks in support of the Student Financial Services Department's technology programs, including business analysis and system administration.
2. Collects and compiles data; evaluates automation options for work and business processes; and analyzes post implementation processes to improve services.
3. Participates in the research and analysis of complex problems using technical knowledge to draft proposals and reports.
4. Assists with planning and coordination of operational matters to meet the goals and objectives of the department.
5. Provides frontline support for users of the department's specific applications; investigates and resolves software issues for assigned applications; recommends corrective action as needed.
6. Configures, maintains, updates, and troubleshoots software programs used by financial aid programs as required by local, state, and federal entities.
7. Maintains required recordkeeping and meets reporting requirements.
8. Conducts, implements, and monitors electronic data exchange with state and federal agencies and third-party financial aid software.
9. Performs ad hoc queries and generates reports related to trend analysis and other summative data for student financial aid applications and programs for state and federal programs, ensuring compliance with reporting requirements.
10. Schedules jobs to run through the Information Services Department, the Student Financial Services Department, and outside vendors.
11. Maintains current knowledge of computer systems and related software as it relates to state and federal financial aid programs.
12. Participates in District-provided in-service training programs, as well as state and national student financial aid administrator organizations and related conferences.
13. Participates in District-provided in-service training programs.
14. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
lorraine.jones@rccd.edu
951-222-8039.

Work Hours/Work Days for Classified and Hourly Positions Only: Monday - Friday: 7:30am - 4:00pm
Required Applicant Documents:
Resume or Curriculum Vitae
Cover Letter
Other Transcript
Other Document: Other Transcript: Attach the Transcript that qualifies you for this position.

Effective Employment Date: Anticipated Start Date: May or June 2026
Application Deadline: Open Until Filled

IMPORTANT NOTICES:
********************

*It is anticipated that interviews will occur sometime during the 1st or 2nd week of June.

Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.

******
* An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Listing 'see resume' or a similar statement is not acceptable. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.

* All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

* An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.

* Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.

* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.

* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.

* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Diversity and Human Resources at (951) 222-8595 for assistance.

Application Types Accepted: Classified/Management/Confidential Application

To apply please visit https://pa379.peopleadmin.com/applicants/Central?quickFind=62349





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