Requirements: High school diploma or equivalent required. Full-time position. Sisters office location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a professional appearance, demeanor, and customer-focused approach.
• Provide customer support by responding to a high volume of inbound calls, moderate outbound calls, emails, and walk-in member inquiries with courteous and collaborative professionalism. Address questions related to rates, high-usage concerns, energy programs, online portal concerns, and account maintenance while safeguarding confidential customer information and assisting with issue resolution.
• Manage customer accounts by establishing new accounts, processing move-in and move-out requests and updating landlord agreements.
• Process customer payments in person, by mail, or automatic payment setup, balance cash drawers, and review accounts to ensure billing accuracy.
• Communicate delinquent accounts and disconnection for non-payment. Assist customers with deferred payment arrangements or recommendations to community assistance resources.
• Troubleshoot, create, and assign service orders for the operations department related to maintenance, reconnection, and disconnection of services.
• Document, communicate, and help troubleshoot power outage information in coordination with Operations Department including Dispatcher.
• Perform other customer service duties as assigned.

QUALIFICATIONS:

• Technical Skills: Demonstrated attention to detail and the ability to navigate multiple company software systems. Proficiency with Customer Information Systems (CIS), Microsoft Office, electronic filing systems, and payment processing tools are preferred.
• Communication Skills: Strong written and verbal communication skills, with the ability to engage professionally across departments and with customers through active listening and effective conflict resolution.
• Experience: Direct customer service experience is preferred, ideally involving cash handling, front-line customer support, or utility services.
• Growth Mindset: Demonstrated commitment to learning, development, and continuous improvement.
• A valid State of Oregon driver’s license is preferred.

CAREER GROWTH PATH

• Comprehensive Onboarding: Complete an initial 60-day training program designed to build core job knowledge and skills.
• Self-Paced Advancement: Progress through two additional self-paced development stages, with a minimum of 12 months between each advancement.
• Support: Receive ongoing hands-on guidance and mentoring from the leadership team.
• Expectation: Demonstrate an ongoing commitment to professional growth and development.

In addition to competitive wages, we offer a full array of benefits including paid time off, paid holidays, medical/dental/vision benefits, 401(k) plan and disability

Please submit a completed application and resume through our website at Careers – Central Electric Cooperative

About Central Electric Cooperative, Inc.

Central Electric Cooperative is one of Oregon’s 18 member-owned cooperative electric utilities. CEC is a transmission and distribution cooperative. Its source of wholesale electricity is the federal power marketing agency, the Bonneville Power Administration. Central Electric obtains this supply through Portland, Oregon based PNGC Power, a generation and transmission cooperative owned by 14 Northwest electric distribution cooperative utilities, including CEC. CEC provides electric service to portions of Deschutes, Crook, Jefferson, Grant, Linn, Wasco and Lake counties, in central and eastern Oregon.

Connections working at Central Electric Cooperative, Inc.