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Looking for a non-stop and exciting place to work? Caltech is a world-renowned science and engineering institute harboring some of the world's brightest minds. Our Caltech Dining Services Department (CDS) is in search of hiring and cultivating equally talented individuals who are positive, enthusiastic, and passionate about what they do. We are fast-paced, creative, hands-on, and round-the-clock. If you thrive on teamwork, have a great work ethic, positive attitude, and are indispensably flexible and quick to adapt to an always changing environment, join us and be a part of this leading edge and innovative community. Our mission is to provide great food, service, and experience for our students and community.
CDS operates four dining units (Browne Cafe, Red Door Marketplace, Broad Cafe, and Avery Kitchen) for a campus community of 2000. We also serve over 950 students, 7 days a week, through our Meal Plan Program and maintain a burgeoning Catering Department.
Job Summary
The catering manager is responsible for catering sales, event execution, billing, operations, employee management, customer and vendor relations for the catering department. The primary functions of this position are to successfully lead and manage the Catering Department and its employees, working cohesively with all other CDS departments and managers, while continually working to improve our catering services on campus.
This position is responsible for directly supervising catering staff.
Essential Job Duties
Responsible for sales, events and staff oversight for a catering department budget in excess of 1 million in sales
Manages catering billing and is responsible for managing profitability of the catering department according to guidelines per higher management
Promotes and markets services within the Institute
Ability to adjust work schedule based on business needs, to include weekends, evenings and holidays, and extended hours as needed
Oversees all events to ensure successful implementation, follow-through, and reconciliation
Ability to coordinate and execute catering events from start to finish
Responsible for working with the Catering Sous Chef to update and implement new menus with appropriate cost and effective marketing
Daily review with event staff, weekly line-ups and debriefs
Schedules weekly staffing calendar for both full-time catering staff and temporary staffing, per business needs
Primary point of contact and management of all large scale, VIP, and specialty event services
Ensures maximum standards of sanitation and food safety within catering operations
Responsible for fostering teamwork and creating lines of communication between culinary staff and coordinators, and holding staff accountable for their duties as assigned
Responsible for creating catering policies and procedures to ensure Caltech catering is capable of maintaining and improving its standards
Other duties as assigned
Basic Qualifications
5+ years sales and catering experience or equivalent
Understanding and knowledge base of catering ins and outs
Highly organized, detail oriented, with strong multitasking abilities
Experience using Caterease or other catering software. Otherwise, demonstrates the ability to quickly learn our catering platform
Strong time management skills and remains composed and focused while navigating challenging situations
High level of professionalism required during high stress periods with proven ability to successfully manage multiple issues as they arise
Physical ability to work on your feet, standing, walking, lifting, and carrying food and equipment, for long periods, as required per business needs
Demonstrated strong leadership ability
Demonstrated strong employee management skills
Demonstrated team building ability
Demonstrated ability to communicate with all levels of management
Ability to show High level of professionalism required when handling client feedback and last-minute requests
Demonstrated experience building menu items within a variety of service levels, including menu category knowledge and allergen awareness.
Experience executing a wide variety of catering services: corporate, social events, plated, buffet, reception, concessions, and of course, delivery
Experience working with a variety of vendors, as needed per event (florals, rentals, linens, tenting, etc)
ServSafe Certification or the ability to obtain certification immediately after hire
Physical ability to lift a minimum of 50 lbs, stand for long periods at a time, move, bend, twist, lift, push, pull, squat, reach, and walk
Ability to complete administrative tasks including invoices, order forms, schedules, audio visual specs, menus, and budgets
Proficient computer skills with the ability to communicate well via email, fill out templates, and order forms
Adept ability to create signage for menus, food display, and all signage related to an event
Must be able to communicate clearly and effectively in English
Preferred Qualifications
Food and beverage experience at a high-volume organization, preferably in a university setting
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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The California Institute of Technology (Caltech) is a world-renowned science and engineering research and education institution, where extraordinary faculty and students seek answers to complex questions, discover new knowledge, lead innovation, and transform our future.
