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UCLA Health is seeking an experienced Senior Business Analyst to lead complex organizational improvement and process optimization initiatives across enterprise-wide programs and projects within the Faculty Practice Group’s Program & Project Management Office (PPMO). This role is key to driving operational excellence by partnering with business units to assess performance, streamline workflows, and implement scalable solutions that enhance efficiency, quality, and stakeholder satisfaction. The position will support enterprise-wide initiatives by facilitating discovery, translating business requirements, and enabling data-driven improvements aligned with organizational strategy.
Key Responsibilities
Lead end-to-end execution of business analysis and process improvement initiatives, from discovery and assessment through implementation and optimization
Facilitate cross-functional workshops to assess current-state processes, identify pain points, and develop future-state solutions
Develop and manage project plans, timelines, and deliverables to ensure successful execution of initiatives
Design and document workflows, process maps, and artifacts (e.g., flowcharts, SIPOC, value stream maps, RACI) to support operational improvement
Collaborate with clinical, operational, and administrative stakeholders to align process improvements with organizational goals
Facilitate cross-functional workgroups to drive alignment, governance, and performance improvement
Support change management, communication strategies, and organizational readiness for new processes and initiatives
Conduct root cause analysis (e.g., 5 Whys, Fishbone) and implement solutions to eliminate inefficiencies and bottlenecks
Analyze resource allocation, capacity, and process performance to identify optimization opportunities
Provide reporting, data analysis, and executive-level presentations to demonstrate outcomes, ROI, and sustained improvements
Salary Range: $95,400 - $208,300/Annually
Qualifications
Bachelor’s degree in a related field or equivalent experience - REQUIRED
Lean Six Sigma Green or Black
Belt certification OR Certified Business Process Professional (CBPP)
from Association of Business Process Management Professionals (ABPMP)
International - REQUIRED
Project Management
Professional (PMP) certification from the Project Management Institute
(PMI) - PREFERRED
Minimum five or more years of experience in operational excellence, business/process improvement, management consulting, or related field - REQUIRED
Three or more years of experience in healthcare, preferably within an academic medical center - PREFERRED
Master’s degree (MPH, MHA, MBA, or related) - PREFERRED
Project Management Professional (PMP) certification - PREFERRED
Experience facilitating workshops, conducting business analysis, and implementing process improvement initiatives
Strong organizational development and change management experience
Demonstrated ability to manage complex projects and deliver results within established timelines
Strong analytical, problem-solving, and critical thinking skills
Advanced data analysis, reporting, and presentation skills
Proficiency with Microsoft Office and process mapping/analysis tools
Strong interpersonal and communication skills with the ability to influence and collaborate across diverse stakeholder groups
Ability to work effectively in interdisciplinary teams including clinical, administrative, and operational staff
Ability to define objectives, metrics, and outcomes in a measurable and structured manner
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.