JOB SUMMARY

Takes responsibility for shift/staff in absence of department manager. Acts as lead contact for staff in answering questions, resolving account concerns/problems, and patient complaints/issues, etc. Assists in the training of new employees. Responsible to consistently and accurately validate patient demographic information, verify insurance and perform self pay follow-up as needed for Harris Health System Outpatient Service patients to ensure timely and accurate billing and optimal reimbursement for services rendered. Takes on the more complicated and problem accounts, which include Hospital IP/OP and CHP registrations, collections, pre-registrations, insurance verifications, etc. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement. Provides assistance and guidance (and responsibility when necessary) for complex/problem accounts.

MINIMUM QUALIFICATIONS

Education:
High School Diploma or GED

Work Experience:
Four (4) years experience in hospital or physician's office setting (OR) three (3) years of patient access experience.

Communication Skills:
Above Average Verbal Communication (Heavy Public Contact)
Writing /Composing (Reports)

Proficiencies:
P.C., MS Word

JOB ATTRIBUTES

Knowledge/Skills/Abilities:
Mathematics, Other Knowledge Skills or Abilities: People Interaction

Work Schedule:
Flexible, Weekends, Travel, Overtime

Other Requirements:
Able to work with little supervision, handle stressful situations and have excellent people skills. Ability to communicate effectively with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of language of caring principles. Able to handle detail work accurately and rapidly. Must be able to effectively multi-task.

Equipment Operated:
PC, facsimile operation, medifax, photocopier, FSS system