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Director Contact Center Planning and Support
Reporting to the Vice President, Enterprise Contact Center, the Contact Center Planning and Support Director will be responsible for the operational oversight of the Enterprise Contact Center (ECC) including work force / quality / knowledge management and reporting functions. The role will serve as a subject matter expert on ECC operations and oversee the management of key resources related to those functions to ensure their ongoing performance meets business objectives. Additionally, the role will work with senior contact center leadership to help drive change and implement business strategies, identify efficiency and productivity opportunities as well as managing departmental budgeting.ESSENTIAL FUNCTIONS


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