Position Summary

Plans, organizes and directs all clinical aspects for the outpatient facilities.  

Individual Character Requirements

All employees are expected, as part of their job requirements, to:
    Work collaboratively with others;    
    Contribute to the success of their department;
    Communicate effectively;
    Be organized, neat and time efficient;
    Be accountable and responsible in carrying out their duties;
    Follow company policies;
    Conduct themselves professionally, with self-control; and,
    Contribute to a positive work environment.

Reporting

Reports directly to the COO; reports as a key member to assigned Committees; reports to key Physician Medical Directors at RAA.

Supervision

Exercises general supervision for all imaging centers; oversees modality Supervisors and technical staff.

Typical Physical Demands

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Requires manual and finger dexterity as well as eye-hand coordination. Lifts and carries items weighing up to 50 pounds; as needed, assists with patient lifting and/or positioning. Requires eyesight correctable to 20/20 vision to operate equipment and for associated image review. 

Typical Working Conditions

Potential exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Duties and Responsibilities

• Manages clinical services, ensuring quality and timeliness in accordance with clinic and governmental standards; ensures compliance with accreditation, legal and other regulatory requirements is maintained by supervisory personnel and/or technical staff.
• Ensures clinic-related policies and procedures are maintained and followed; provides corrective action when needed.
• Maintains the operational standards required for facility designation as an American College of Radiology Diagnostic Imaging Center of Excellence.
• Provides immediate supervision to all technical supervisory personnel assigned; assures proper completion of medical records and associated documentation by Technologists for billing and record-keeping purposes.  
• Provides immediate supervision to the Medical Assistant Team and IR Clinic workflow.
• Reviews and approves weekly time and attendance records for technical supervisory staff; reviews and completes annual performance evaluations of technical supervisory staff within required timelines. 
• Consistently reviews modality performance, promoting the highest level of patient care and safety possible. 
• Continually seeks improvement in operational efficiency without jeopardizing service or clinical quality.
• Oversight of clinical quality control and quality assurance standards; ensures adherence to schedule for reporting or testing as required.
• Assists technical supervisory staff with the maintenance of imaging equipment; facilitates inspections of all technical equipment and related materials as needed.  
• Assists with RIS administration and related tasks.
• Participates with the acquisition process for new imaging equipment and/or clinical/technical supplies.
• Assists technical supervisory personnel with maintaining sufficient inventory of all clinical/technical supplies while adhering to established budget. Suggests budget improvements when warranted.
• Ensures the technical supervisory personnel coordinates and maintains the technical schedules per modality; responsible for always facilitating appropriate coverage. 
• Coordinates the utilization of technical staff with technical supervisory personnel; assists with the reassignment of technical personnel as required.
• Provides ongoing clinical and financial data analyses to identify opportunities for improvement, cost containment and optimal utilization of resources.
• In conjunction with technical supervisory personnel, develops clinical/technical budget for expenses and staffing as well as capital expenses; responsible for ensuring that clinical operations fall within allocated funds based on budget.
• Achieves patient satisfaction targets; addresses patient and referring provider complaints, which escalate beyond a supervisor’s intervention.
• Facilitates Daily Huddle meetings with clinic Supervisors and on an ongoing basis to assess/review new initiatives or processes, patient satisfaction goals, and quality/safety concerns.  
• Communicates effectively with Radiologists, other members of Management, and all other related staff; maintains a strong rapport with outside affiliates and referring providers as well as with patients.
• Change management responsibilities for clinical staff and organizational objectives delineated by the COO and/or applicable Radiologists; makes recommendations for changes needed to the COO and/or applicable Radiologists.
• Participates in professional development activities; attends required meetings and actively participates in Committees as assigned.  
• Maintains professional licensure and all applicable registries.
• Maintains and utilizes all applicable technical skills; functions as a technical resource and provides related support across modalities to technical supervisory personnel.  
• Completes other duties or tasks assigned by Management or the Radiologists. 
• Works extended hours, after-hours, weekends, or takes call, as necessary.

Performance Requirements

• Comprehensive knowledge of radiology principles, practices, and techniques to effectively direct, support, and provide operational backup for clinical staff across modalities.  
• In-depth knowledge of imaging equipment and diagnostic testing, with the ability to assess departmental needs and participate in equipment evaluation and purchasing decisions.
• Thorough understanding of safety requirements, with the ability to instruct staff, identify hazardous conditions, and implement corrective actions to ensure compliance and patient safety.
• Demonstrated ability to develop, implement, and maintain quality control and quality assurance programs across imaging modalities.
• Ability to analyze utilization metrics, operational data, and performance indicators to inform recommendations and drive continuous improvement.
• Proven ability to develop departmental budgets, forecast resource needs, and manage expenditures in alignment with organizational financial goals.
• Proficiency with RIS and PACS systems and comprehensive knowledge of federal and state radiology regulations, including MQSA and DICOE compliance.
• Demonstrated capability to provide guidance, instruction, mentorship, and performance oversight to technical supervisors and imaging technologists.
• Proficient in the Microsoft Office 365 Suite, including Outlook, Word, Excel, SharePoint, and Teams.
• Strong leadership and team management abilities, with a demonstrated capacity to motivate staff, manage performance, and support a culture of accountability and patient-centered care.
• Demonstrated ability to work independently while effectively leading and collaborating within a fast-paced, team-oriented environment.
• Strong analytical and critical-thinking skills with the ability to evaluate information and make sound decisions.
• Communicates clearly, professionally, and respectfully with patients, clinical staff, physicians, and leadership, both verbally and in writing; demonstrates the ability to interpret and apply clinical policies, procedures, and directives.
• Proven interpersonal skills with the ability to build and maintain productive professional relationships with internal and external stakeholders.
• Excellent organizational and multitasking abilities with a high level of accuracy and attention to detail.
• Demonstrated commitment to maintaining confidentiality and handling sensitive clinical, operational, and personnel information with the highest level of discretion and professionalism.
• Ability to anticipate, assess, and respond calmly and effectively to emergent or high-acuity clinical situations.
• Strong problem-solving skills with consistent use of sound clinical judgment, professionalism, and ethical decision-making.

Education

• Completion of an accredited Radiologic Technologist educational program
• Bachelor’s degree required.

Experience

• Five years of experience as a Radiologic Technologist.
• Five years of management experience, including administrative and budgetary duties.

Certificate/License

• Current certification with the American Registry of Radiologic Technologists (ARRT); multiple certifications preferred. 
• Current licensure with the New Mexico Medical Imaging and Radiation Therapy Program.
• Current Basic Life Support (BLS) certification, or ability to obtain within three (3) months of hire.