Position Summary

The Manager, Administrative Systems is responsible for the strategic leadership, operational management, and continuous optimization of Phoenix Children’s enterprise administrative systems portfolio. This role has primary accountability for the ERP platform, Workday, while also overseeing a broad ecosystem of non-ERP systems that support critical business functions across the organization. The position serves a diverse customer base that includes Human Resources, Finance, Supply Chain, Marketing, PCCN, BioMed, Security, the Foundation, Gift Shop operations, and other administrative and departmental partners. The Manager ensures these systems are reliable, secure, integrated, and aligned to business needs, while delivering high-quality customer service and scalable solutions. This role provides people leadership, production support oversight, and project delivery accountability across both ERP and non-ERP systems. Working closely with business leaders, vendors, and IT peers, the Manager drives system stability, standardization, and continuous improvement to support Phoenix Children’s mission and enterprise strategy.

Education

• Bachelor`s degree in Business, Health Administration, Information Systems or equivalent combination of education and experience. (Required)
• Master`s degree (Preferred)

Experience

• Five or more years of experience in supporting Healthcare Administrative systems. (Required)
• Two or more years of responsible leadership experience in management or supervisory positions. (Required)
• Five or more years of experience in Project Management or leading application implementations. (Required)
• Knowledge of PC Administrative applications: Lawson, Kronos, GHX, EPSi or other comparable systems. (Required)

Special Skills

• Disciplined, data-driven approach to decision making. (Required)
• Strong project management skills. (Required)
• Demonstrated ability to see the big picture and think strategically while at the same time being thorough and detail oriented. (Required)
• Strong leadership skills and ability to manage by influence. (Required)
• Strong vendor management skills. (Required)
• Excellent oral and written communication skills. (Required)
• Excellent customer service skills. (Required)
• Strong problem analysis and problem solving skills. (Required)
• Demonstrated ability to learn quickly. (Required)
• Demonstrated ability to work in a team environment as well as individually. (Required)

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About Phoenix Children's

For more information about the hospital, visit: http://www.phoenixchildrens.org.

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