IT Customer Support - Entry WSU College of Nursing

Online applications must be received before 11:59pm on:
February 17, 2026
If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):
482CS-YN_CS_NPS - IT Customer Support - Entry

Business Title:
IT Customer Support - Entry | WSU | College of Nursing

Employee Type:
Classified

Position Details:

The Opportunity:

Washington State University (WSU) Information Technology Services (ITS) is now accepting applications for IT Customer Support - Entry position supporting The College of Nursing on both our Spokane (in-person) and Yakima (remote) campuses. The WSU ITS team delivers innovative, reliable, and secure technology that supports the academic, research, and administrative needs of the WSU community, fostering collaboration and continuous improvement system wide.

In the ITS Customer Support - Entry role, you will provide essential first-contact (tier 1) technical support to our College of Nursing students, staff and faculty-- including installation, configuration, troubleshooting and customer assistance for devices and services such as desktop computers, laptops, Zoom phones, email accounts, and video conferencing.

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible.
This role is on-site/in person in Spokane WA and may require occasional travel to Yakima, WA.

Monthly Salary: $5,249.00 - $7,062.00 | Range 01IT | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the Summary of Benefits offered by WSU for Classified Staff and Total Compensation.

Required Qualifications:

• A Bachelor's degree in a related technology field AND one (1) year of professional experience.
  
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
  

Preferred Qualifications:

• Experience analyzing, installing, maintaining computer software applications, hardware, or telecommunications or network infrastructure equipment, or providing customer or technical support in information technology.
  
• Experience troubleshooting and resolving network issues in a TCP/IP based Local Area Network (LAN) and Wireless LAN environments.
  
• Advanced knowledge and experience diagnosing and resolving technical issues on PC and Mac systems.
  
• Experience with desktop computer Windows and MacOS operating systems. Excellent communication and interpersonal skills.
  
• Strong time management and organizational skills.
  
• Ability to manage multiple tasks at once with great attention to detail and thoroughness.
  
• Ability to work in a team environment.
  
• Working knowledge with IT help desk/customer service software applications.
  
• Excellent customer service experience.
  
• Previous experience working in a higher education setting that includes the use of TCP/IP tools.
  
• Experience operating videoconferencing solutions (Zoom, Polycom, Tandberg, or similar).
  
• Ability to work a flexible schedule, which may include evenings and weekends.
  

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

About Department/College/Area/ Campus - https://its.wsu.edu/

Area/College: Information Technology Services
Department Name: Spokane ITS
Location: Spokane, WA 99202

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:
Full time

Position Term:
12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Spokane-WA/IT-Customer-Support---Entry---WSU---College-of-Nursing_R-14531

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.







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