Southern California Permanente Medical Group (Kaiser Permanente)
Bakersfield, California
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GI Scheduler/Patient Service Representative - Gastroenterology, Westwood
UCLA
Application
Details
Posted: 03-Dec-25
Location: Los Angeles, California
Internal Number: 150064763
Description
Under the general supervision of the office manager, in this role, you will:
Schedule and coordinate all follow-up appointments and cancellations for multiple locations.
Schedule research visits based on study schedules based on length of treatment and nurse to patient ratio.
Block MD and treatment schedules in CareConnect when requested.
Ensure valid authorization is obtained and attached to appointment.
Complete demographics in CareConnect,
Coordinate referrals with other offices and handle CareConnect In-Basket and email messages.
Work very closely with the Patient Communication Center, the physician liaisons and all providers .
Provide back up administrative support and triage calls
Salary Range: $30.36 - $43.49/Hourly .
Qualifications
Required
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Experience with financial clearance of authorizations, referrals, and or insurance verification.
Ability to provide coverage for Community Clinics as assigned.
Preferred:
Experience in Gastroenterology,
Experience in surgical procedure scheduling, and or surgery care coordination
Knowledge of specific specialty practice and workflows
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
Familiarity and knowledge of authorization process & managed care programs
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.
