Vice President of Student Services


Campus: Skyline College

FLSA Status: Exempt

Salary Schedule: 20

Category: Academic Administrator

Bargaining Unit: Non-Represented

Months Per Year: 12

Hours Per Week: 37.5

Mandated Reporter: Yes

Campus Security Authority: No

Position Purpose

The Vice President of Student Services is an Academic Administrator position reporting to the College President. Serving as the chief student services administrator, the incumbent develops vision for and oversees student services and student life programs. This position serves as an effective strategist working collaboratively with the college's diverse stakeholders to develop and implement effective approaches to enhance student learning and provide a student-centered learning environment.

General Description

The Vice President of Student Services provides cabinet-level leadership to offer services and programs that advance the educational mission of the college. This position develops, recommends, and implements policies and procedures; assures compliance with federal, state, local, and district regulations; and supervises and evaluates the performance of assigned personnel. This position works collaboratively with the College President's cabinet and serves on various college and district committees as assigned.

Duties and Responsibilities

The Duties and Responsibilities are representative and not intended to cover all duties performed by the incumbent. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this class.

Student Services Leadership

1. Work in partnership with the President, the President's Cabinet, and the District to develop and execute a comprehensive strategic plan for Student Services that advances the college's educational mission.
2. Direct and coordinate all operational activities related to Student Services throughout the college, including centers and satellite sites, in compliance with applicable laws and regulations.
3. Ensure Student Services goals related to the college's strategic plan and other Board-adopted plans are implemented.
4. Develop a cohesive Student Services organizational structure, embedding continuous quality improvement and leading the development of student learning outcomes for each program and administrative unit.
5. Support and maintain effective relationships among Student Services, college administration, faculty, staff, and students through active participation in shared governance activities.
6. Provide leadership for program review, including improvement and development of student progress and learning outcomes through systematic assessment of all areas of student services and support programs.
7. Review and recommend changes to all Student Services areas that maintain the relevance of programs to meet student and community needs.
8. Supervise the coordination of curriculum development in Student Services, including review and revision in cooperation with the Academic Senate.
9. In collaboration with the Vice President of Instruction, direct enrollment management, analyze and report on student enrollment, retention, persistence, and goal attainment.
10. Direct and provide leadership for all student conduct processes in alignment with District Policy and Administrative Procedure, including due process requirements established by local, Statewide and Federal laws, regulations and policies.
11. Provide leadership in responding to accreditation standards and other compliance-related initiatives from local, State and Federal legislative mandates.

District and Community Leadership

1. Develop and negotiate partnerships with other educational institutions, corporations, businesses, community organizations, and agencies.
2. Supervise, guide, and assess activities related to articulation with secondary schools.
3. Represent the College and District to professional organizations, governance entities, community groups, and prospective donors and friends of the College.
4. Work collaboratively with construction management personnel on facilities projects.
5. Participate in local, regional and state activities to promote the San Mateo County Community College District and community college interests.
6. Attend Board of Trustees meetings as requested.

Fiscal Management

1. Coordinate and oversee the development and administration of the budget for Student Services, including recommendations to meet the educational and support needs of students at the college
2. Participate in the preparation and oversight of grants in alignment with the overall college budget and fiscal guidelines.
3. Direct the development and implementation of selected externally funded initiatives.
4. Plan fiscally responsible short- and long-term strategies for staffing all Student Service programs with a focus on proactive hiring and retention of culturally diverse and equity-minded staff, faculty, and administrators.
5. Assist with the development of resource allocations for facilities, equipment, and technologies that support Student Services programs.

Personnel Management

1. Proactively plan robust and inclusive recruitments and orientations for Student Services faculty and staff in compliance with the District's Equal Employment Opportunity Plan.
2. In coordination with the District, ensure the District's Equal Employment Opportunity Plan strategies are implemented for Student Services program personnel.
3. Coordinate the equitable evaluation of all Student Services faculty and staff and assess the effectiveness of positions to programs and services.
4. Provide leadership and direction for Student Services faculty and staff development programs.
5. Ensure compliance with applicable collective bargaining agreements and oversee training, counseling, performance evaluations, and discipline of personnel consistently and according to policies and procedures.

Employment Standards (acquired through education, training, and/or experience)

Knowledge of:

1. Planning, organization, and implementation of Student Services programs.
2. Best practices for community outreach and student recruitment, enrollment services, assessment, retention, articulation, transfer, graduation, and discipline.
3. Best practices and current theories on counseling and advising, including the use of technology and culturally-responsive practices that affect the design and delivery of student services.
4. Student Services, technology, and alternative teaching and learning strategies.
5. Strategic planning.
6. Management of a unionized workforce.
7. Principles and practices of equitable and inclusive administration, supervision, and training of faculty and staff.
8. Budget development and administration.
9. Standard post-secondary education laws and regulations.

Skills and Abilities:

1. Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff.
2. Advanced proficiency in the evaluation of the effectiveness of educational programs.
3. Motivate and encourage others to work constructively and cooperatively to achieve and sustain an equitable and inclusive student-centered environment.
4. Highly developed interpersonal skills using tact, patience, and courtesy.
5. Exceptional verbal and written communication skills, with the ability to articulate complex ideas to diverse audiences.
6. Advanced negotiation and persuasion skills to achieve consensus in challenging situations.
7. Ability to manage multiple projects and meet deadlines consistently.
8. Generate clear, actionable reports on institutional performance for accreditation bodies, board members, and other stakeholders.

Job Requirements:
Minimum Qualifications

• Master's degree or higher from an accredited institution OR the equivalent
• Three years of effective full-time administrative experience in the area of student services in post-secondary education
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff

Preferred

• Earned Doctorate from an accredited institution

Additional Information:
Safety: to promote a safe working and learning environment employees must report any unsafe working conditions or practices, as well as any near-miss incident to their supervisor.

• Position is designated as a Mandated Reporter under the Child Abuse and Neglect Reporting Act
• Position is a Responsible Employee under the Equity in Education Act and Title IX

Work Demands

The environmental, physical, and mental demands described here are representative of those that an employee must meet to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Environmental: typical on-site office environment; in-person work expected with potential to participate in the District's telework program, as available.

• Frequent hearing and speaking to exchange information in person and online
• Comprehend speech at normal levels
• Upper limb dexterity to operate computers and peripheral equipment
• Vision sufficient for daily and frequent use of computers, databases, and written materials
• Sitting for extended periods of time
• Frequent bending at the waist
• Frequent travel on and off-sites of the District and San Mateo County
• Physical presence at on-site locations
• Driving to, in, and around San Mateo County
• Lifting and carrying objects up to 20 pounds
• Communicate and interact with others; compose oral and written communications and reports
• Observe and interpret people and situations
• Learn and apply new information or skills
• Perform highly detailed work on multiple concurrent tasks
• Use math/mathematical reasoning
• Perform highly detailed work under changing priorities and deadlines on multiple concurrent tasks
• Work with frequent interruptions
• Self-regulate emotion and behavior

Benefits: Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Academic employees participate in the State Teachers' Retirement System, a defined-benefit retirement plan through the State of California (no contributions to Social Security). Optional tax-deferred 403(b) and 457 retirement plans are also available.

EEO Statement: San Mateo County Community College District is an Equal Opportunity, Title IX, and Section 504 employer. We prohibit discrimination and harassment based on race, color, ancestry, national origin, religion, age, sex, gender identity, sexual orientation, genetic information, marital status, veteran status, medical condition, physical or mental disability, or any other protected status under federal, state, or local law. We seek to employ individuals who reflect our community's diversity of cultures, languages, and abilities.

Our EEO Plan, grounded in Title 5 regulations, is developed and monitored by an EEO Advisory Committee, reviewed at least every three years, and supported by regular training for all members of selection and screening committees. We collect and analyze recruitment and retention data to measure progress and identify barriers.

Annual Security Report

San Mateo County Community College District's (SMCCCD) 2025 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years (2022-2024) concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. The 2025 Annual Security Report also outlines various campus safety and security policies concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The Annual Security Report also includes important tips to help every community member remain safe and avoid becoming a victim of crime. The 2025 Annual Security Report is now available on the Public Safety website. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures, and resources.


Closes: 1/8/2026

To apply, visit http://smccd.interviewexchange.com/jobofferdetails.jsp?JOBID=195176

Return to Search Results