Summary

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center - CBOC - VA Outreach Clinic - etc.).

Qualifications

***This is an open continuous announcement until December 31 - 2025. Qualified applicants will be considered and referred as vacancies become available. ***

Basic Requirements:

• United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
• Experience and Education (1) Experience
• One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
• OR (2) Education
• Four academic years above high school leading to a bachelor's degree with courses related to the occupation
• OR (3) Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as - biological science - surgical technician courses - nursing assistant or other courses related to the position
• or an associate's degree in a health care related field
• OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians - hospital corpsmen - or medical service specialists given by the U.S. Armed Forces
• Certification None May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: Health Technician (Telehealth Clinical) - GS-5 (Entry Level) Experience or Education
• None beyond the basic requirements
• Health Technician (Telehealth Clinical) - GS-6 (Full Performance Level) Experience
• One year of experience equivalent to the next lower grade level Demonstrated Knowledge - Skills - and Abilities (KSA) In addition to the experience above - the candidate must demonstrate all of the following KSAs: (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks
• (b) Ability to communicate - consult - and interact with other members of the healthcare team - external relations - customer service and patient education
• (c) Ability to provide and receive guidance and technical direction
• (d) Ability to plan - organize - set priorities - work as a team member - and effectively complete assignments
• (e) Ability to read - interpret - and apply complex written instructions
• (f) Knowledge of general clinical policies and procedures in a healthcare environment
• (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
• Preferred Experience: Medical/healthcare office and/or current VA employee
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as manuals - record boxes - equipment or assisting patients
• The work requires above average agility and dexterity
• The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.

Duties

• Prepares the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
• Serves as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections - making introductions between patient site and provider site - following instructions of a clinician to facilitate an effective clinical encounter
• Serves as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images - collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
• Takes measures to ensure patient care is delivered safely by following appropriate procedures for inventory management - cleaning of clinical equipment and the care environment while following all patient safety guidelines - protocols - and procedures
• Completes standardized clinical questionnaires and templates within scope of training and applicable guidelines
• Ensures that patient privacy is protected by complying with all information security and patient privacy regulations
• Receives and schedules requests for simple and complex intra-facility - and inter-facility telehealth appointments using an electronic resource-based scheduling system
• Screens patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
• Monitors and maintains schedules of rooms - patients - technologies - clinical providers and presenters as needed to ensure efficient telehealth operations
• Provides patient education via approved materials
• Supports the Veteran in completing patient satisfaction surveys
• Communicates effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
• Configures - installs - troubleshoots - cleans - and performs minor routine maintenance of assigned telehealth technology
• Ensures assigned telehealth technologies are managed appropriately to include inventory - secure - ready for use - and accounted for by preparing and tracking maintenance work orders - information systems - inventory records - and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting - repair - and coordination of replacement equipment as necessary
• Provides established education and training to Veterans - staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies
• Maintains knowledge of and skill in applying an extensive body of rules - procedures - and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications - data entry and retrieval - record maintenance - document and report generation
• Maintains regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues - equipment needs - problems - data collection and any other logistical issues
• Arranges and completes test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
• Ensures information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans
• Work Schedule: Monday-Friday - 7:30am - 4:00pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases
• When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 55655A
• 556560 Permanent Change of Station (PCS): Not Authorized