Required:

• Excellent communication skills, both verbal and written, with the ability to explain insurance information and document details accurately.
• Ability to perform basic arithmetic and percentage calculations.
• Typing skills to complete documentation, prepare forms and correspondence with speed and accuracy.
• Knowledge, skills and ability to work autonomously using specific software programs such electronic medical record (EMR) systems, insurance verification portals, and Microsoft Office applications.
• Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and management.
• Ability to work as part of a team, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
• Skill in setting priorities when there are deadline pressures, competing requirements and a heavy workload.
• Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
• Demonstrated experience in healthcare administration, insurance verification, prior authorizations and/or medical billing.
• Proficient working knowledge and understanding of the healthcare financial model including major medical insurance plans, authorizations, billing, and denials.
• Knowledge of medical terminology, medical office procedures, and/or billing and diagnosis codes, with a focus in hematology/oncology and infusion therapy.
• Skill in adapting to and implementing frequently changing workflows and processes.
• Ability to analyze complex patient situations that arise and identify solutions.
• Experience with a diverse patient population and showing sensitivity and empathy to patients and families experiencing complex medical situations.
• Advanced organizational skills to ensure a workable, efficient workspace and the ability to multitask in a fast-paced environment.
• Meticulous attention to detail.
• 3+ years of experience in outpatient hematology/oncology services, treatments, and insurance coverage benefits.

Preferred:

• 3+ years working experience with CareConnect or other EPIC-based electronic medical record software.
• Experience in financial counseling, including educating patients on their health insurance benefits.