Facilities Operations Assistant

Job ID:
Location: Main Campus - UCR
Schedule: 8:00 am - 4:30 pm
Category: Campus Facilities and Support Services
Salary: $59,383 - $85,107
Full/Part Time: Full-time(100%)
Organization: Auxiliary Services
Department: Timothy Plumb
Application Deadline: Open Until Filled

Position Information:
UC Riverside's Auxiliary Facilities Services is recruiting for a Facilities Operations Assistant. The full salary range for the Facilities Operations Assistant is $28.44 - $40.76 per hour. However, the expected pay scale for this position is up to $33.39 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Under the supervision of the Customer Service Manager, the Facilities Operations Assistant provides operational, administrative and service support in the Auxiliary Facilities Services Department. Provides administrative support to unit on scheduling, calendar management and organizational needs. Intakes, triages, assigns and follows up on work requests in FAMIS 360 to ensure timely completion and adherence to quality standards. In conjunction with unit supervisors, creates and oversees housing turnover master schedules and quality control mechanisms. Delivers high quality service via phone, on-line, email, and in person; follows up on customer concerns to ensure successful closure. Assists with leading student staff; provides training, guidance, and directs workflow. Works with procurement to ensure clear vendor communication and timely invoicing and payment. Maintains compliance of various safety inspections and other reporting/record-keeping requirements; organizes records, files and departmental logs. Assists with ordering of office supplies, staff uniforms and other work items. Applies organizational skills and attention to detail to be able to work successfully in a fast-paced, service-oriented environment. Provides data and reports to Auxiliary Facilities Administration for departmental metrics and budget.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

Bachelor's degree or education equivalent to college level coursework in a related field.

Preferred

Experience Requirements

5 years of administrative experience in an office environment providing administrative support to staff, customers, visitors etc; or an equivalent combination of education and experience.

Required

Experience with work order systems or similar.

Required

Special Conditions
Special

Must successfully complete a background check prior to appointment start date.

Required

Minimum Requirements

Ability to compose, proofread, edit and/or approve grammatically correct and accurate correspondence, memos, flyers, presentations, etc. Ability to generate reports on a frequent basis or ad hoc as needed. Ability to oversee and maintain the departmental master calendar.

Proficient knowledge and ability using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Skill in making appropriate job decisions following established policies and procedures, or practices. Skill in independently researching questions and making appropriate recommendations, or making appropriate contacts for problem resolution. Skill in using professional and sound judgement to address issues or concerns.

Exceptional communication skills, verbal and written, and ability to interact effectively with departmental staff as well as campus and outside community members. Interacts with tact and diplomacy at all times.

Skill in listening, anticipating and responding to the needs and/or requests of staff and customers. Ability to identify with the customers perspective and maintain a commitment to excellent customer service.

Skill and ability to understand, interpret and/or apply the department's/university's policies and procedures to customers and requests.

Ability to organize tasks, documents, materials and systems with efficiency and accuracy. Skill and ability to maintain and oversee accurate record keeping with strict attention to detail.

Preferred Qualifications

Knowledge of UC policies and procedures, protocols, systems, and other UC directives.


Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
BLANK AST 3 004722 Timothy Plumb Edith Juarez

Department Custom Scope
Under the supervision of the Customer Service Manager, the Facilities Operations Assistant provides operational, administrative and service support in the Auxiliary Facilities Services Department. Provides administrative support to unit on scheduling, calendar management and organizational needs. Intakes, triages, assigns and follows up on work requests in FAMIS 360 to ensure timely completion and adherence to quality standards. In conjunction with unit supervisors, creates and oversees housing turnover master schedules and quality control mechanisms. Delivers high quality service via phone, on-line, email, and in person; follows up on customer concerns to ensure successful closure. Assists with leading student staff; provides training, guidance, and directs workflow. Works with procurement to ensure clear vendor communication and timely invoicing and payment. Maintains compliance of various safety inspections and other reporting/record-keeping requirements; organizes records, files and departmental logs. Assists with ordering of office supplies, staff uniforms and other work items. Applies organizational skills and attention to detail to be able to work successfully in a fast-paced, service-oriented environment. Provides data and reports to Auxiliary Facilities Administration for departmental metrics and budget.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Work Order management: Monitor incoming work orders in FAMIS 360, ensuring accurate categorization, prioritization, and timely assignment to the appropriate personnel. Track the progress of assigned work orders, proactively following up with staff and supervisors to ensure timely completion and adherence to departmental quality standards. Identify opportunities to enhance work order management processes, implementing strategies to improve efficiency and responsiveness.

35%

Provides customer and administrative support to students, staff, and campus partners: Administrative operations and Customer Service Support; provides general administrative and customer service support in person, on-line, by phone and email. Provide high quality customer service to a diverse campus community. Answer customer inquiries/questions regarding a wide variety of facilities service requests. Receive, respond and follow up on inquiries and concerns relating to maintenance issues. Assist Customer Service Manager with creating schedules and coordinating service recoveries. Serve as liaison between Auxiliary Services and other campus units.

25%

Program Planning and Coordination with project staff: Monitor project progress, identify potential challenges, and implement solutions to maintain efficiency and service quality. Develop and oversee housing turn schedules, including project timelines, work assignments, and quality control measures. Assist with acting as the central point of communication for department inquiries.

20%

Document Preparation and Data Reporting: Prepare, edit, and modify various documents, including reports, presentations, proposals, workflow charts, organization charts, and operations manuals. Ensure accuracy, consistency, and clarity in all documentation to support internal and external data needs.

10%

Administrative support: Manage and maintain multiple calendars, scheduling meetings, appointments, and events for the Auxiliary Facilities Services Department. Ensure alignment with departmental priorities and minimize scheduling conflicts. Serve as the primary point of contact for scheduling-related inquiries, maintaining clear and professional communication with department leadership, staff, vendors, and external partners

10%


To apply, visit https://jobsportal.ucr.edu/jobs/35944167







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