The Permanente Medical Group, Inc. (Kaiser Permanente Northern California)
San Jose, California
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Join UCLA Health as theDirector of Ambulatory Operational Excellence, where you will lead transformative initiatives to improve operations across over 280 clinics in Southern and Central California. This key leadership role will focus on enhancing access, optimizing workflows, and driving operational efficiency to support our mission of delivering world-class care.
Key Responsibilities:
Lead and develop operational teams, including the Operational Capacity, Clinic Activations, and Operational Patient Experience teams.
Oversee programs that improve patient access, optimize clinic utilization, and enhance the patient experience across all ambulatory services.
Collaborate with clinical directors, physician leaders, and cross-functional teams to standardize processes, implement best practices, and achieve organizational goals.
Drive clinic activation projects, ensuring seamless integration for new clinic openings and expansions.
Utilize data-driven insights to identify opportunities, implement solutions, and sustain improvements in operations and patient care delivery.
This role offers an exciting opportunity to shape the future of ambulatory operations at UCLA Health, fostering collaboration, innovation, and excellence.
*This position is flexible-hybrid and requires 2-3 days per week of on-site work in Westwood as well as travel to clinics based on current initiatives and priorities.
UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers, and other ancillary locations throughout metro Los Angeles. We are also home to the David Geffen School of Medicine, an internationally-respected center of advanced medical education and research. If you’re looking to experience greater challenge and fulfillment in your career, you can at UCLA Health.
Salary range:
UCLA Health's salary range for this title code is $140,200 - $331,800 annual. Please note that the department's target pay range is up to $220,000 annual.
Qualifications
We’re seeking a strategic, innovative, creative leader and problem solver with:
Bachelor’s degree in healthcare administration, business administration or a related field and/or equivalent experience/training - Master’s degree preferred
Ten or more years of experience in ambulatory operations performance improvement, preferably in an academic medical center environment.
Proven leadership skills, with a track record of inspiring teams, driving change, and achieving measurable outcomes.
Expertise in process improvement methodologies such as Lean or Six Sigma certification desired
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.
