Overview
HOTEC is looking for a reliable and proactive IT Assistant to help keep our technology running smoothly. In this role, you’ll be a key player in maintaining the stability, security, and performance of our IT systems—from servers and networks to everyday devices our team relies on. We're looking for someone with a solid background in IT support, strong problem-solving abilities, and the flexibility to work both independently and with teams across the organization. Your work will directly support our daily operations and help us meet our long-term technology goals.

Key Responsibilities

• Support mission-critical systems including CIS, OMS, AMI, and SCADA to ensure efficient and reliable utility operations.
• Administer and maintain user accounts, servers, firewalls, and network infrastructure with a focus on performance, security, and availability.
• Provide end-user support for hardware, software, and network issues across multiple sites.
• Monitor cybersecurity protocols and maintain physical and digital security systems.
• Assist in maintaining structured cabling and hardware organization in MDF and IDF areas.
• Help ensure compliance with regulatory standards through patch management, IT documentation, and inventory control.
• Respond to IT emergencies, including power outages and system failures, to support business continuity.
• Perform daily system administration tasks including system configuration, updates, and performance tuning.

Technical Skills:

• Proficiency in Windows Server 2016 and 2019 administration.
• Strong knowledge of Windows 10 and 11 desktop operating systems.
• Skilled in Active Directory user and resource management.
• Experience supporting LAN/WAN environments and network troubleshooting.
• Competent in device support across desktop, laptop, and mobile platforms.
• Basic understanding of scripting or programming for task automation.
• Familiarity with Microsoft 365 and Office Suite support.

Soft Skills:

• Strong communication and interpersonal skills.
• Ability to work independently and in team settings.
• Excellent organizational and time-management skills.
• Strong problem-solving and critical thinking abilities.
• Adaptable and responsive to changing priorities and unexpected challenges.

About Heart of Texas Electric Cooperative

Heart of Texas Electric Cooperative Inc. was incorporated in 1937 to provide electricity to rural areas of Central Texas. The co-op has over 15,000 members and over 20,000 meters served by over 3,800 miles of line. The co-op's service area includes parts of Bell, Bosque, Coryell, Falls, Hamilton, McLennan and Milam counties. In order to receive electricity, a person must join the cooperative, which makes the person a member/owner. The member/owners elect a minimum of seven persons from the general membership to a Board of Directors which sets policy and hires a General Manager to operate the business. Three directors are elected each year on a rotating basis. The co-op employs over 50 people in three departments - Operations, Administrative Services, and Member Services. On July 1, 2007, members of McLennan County Electric Cooperative and Belfalls Electric Cooperative voted to consolidate operations, resulting in a new cooperative called Heart of Texas Electric Cooperative Inc. Heart of Texas Electric Cooperative Inc. receives 100% of its power from Brazos Electric Power Cooperative, a generation and transmission supplier organized in 1941 to provide electric dis...tribution cooperatives with dependable electric power at the lowest possible cost. Brazos Electric Power Cooperative is the largest generation and transmission cooperative in Texas, supplying electricity to member distributive cooperatives and municipalities that serve consumers in 66 Texas counties.

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Connections working at Heart of Texas Electric Cooperative