Key Responsibilities:

• Provide first-line technical support for staff and students
• Assist with password resets and account management
• Troubleshoot issues on Mac, Windows, Chromebook, and Android systems
• Offer basic support for BYOD (Bring Your Own Device) equipment
• Check out loaner equipment to staff and students
• Manage and maintain GSuite, Office, and other basic software
• Provide basic service and maintenance for printers and copiers
• Set up and troubleshoot projectors and cable connections
• Assist in network infrastructure maintenance and cable management
• Configure VOIP phones and manage telecom systems
• Collaborate with vendors for specialized support
• Inventory and maintain assets keeping their locations up-to-date
• Prepare testing computers and update software
• Contribute to IT documentation and knowledge base
• Prioritize quality customer service
• Provides IT education for our staff and students
• Work with direction from the IT Coordinator
• Additional duties as assigned

The position’s preferred qualifications:

• Previous helpdesk, customer support, or technical support experience
• Familiarity with either GSuite or Office 365
• Basic networking knowledge
• Experience with VOIP systems
• Basic knowledge of asset management and tracking using appropriate tools
• Strong interest in technology and IT systems
• Excellent customer service skills and patience when working with users of varying technical abilities
• Basic understanding of computer hardware, software, and networking concepts
• Comfortable with troubleshooting hardware issues, and familiarity with tier 1 processes for computers, projectors, printers, and peripherals
• Familiarity with Mac, Windows, Chrome, and Android OS environments
• Good problem-solving and analytical skills
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written
• Comfort with physical aspects of the job, such as lifting equipment, running cables, and walking a large 8-building campus
• Passion for learning and staying updated with new technologies
• Adaptability and willingness to take on various tasks
• Patience and empathy when dealing with users of all technical levels
• Ability to explain technical concepts in simple terms
• Enthusiasm for working in an educational environment with students and staff

Salary:

This position offers an excellent opportunity for growth and learning in IT. The ideal candidate will be eager to expand their skills, contribute new ideas, and provide exceptional customer service to our school community. Hourly range is $17 - $20 per hour with a comprehensive benefits package.

About The Colorado Springs School

Set on a beautiful 28 acre campus at the foot of Pikes Peak, The Colorado Springs School (CSS) serves a population of approximately 300 boys and girls, age 3 through grade 12, preparing them to think independently and to meet the challenges of a dynamic world with leadership, ingenuity, problem-solving skills, and personal integrity. CSS is unique in its emphasis on project-based learning which incorporates local, regional, national, and international field studies. Through small classes and close relationships with experienced, supportive, and passionate faculty, CSS has prepared students for advanced study since 1962.

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