JOB SUMMARY

The physician liaison supports the development, operations, and performance of BSWQA's clinically integrated network through relationship management, communication and advocacy, and expertise in relevant concepts and strategies. The liaison acts as a bidirectional communication channel between BSWQA and its stakeholders.

ESSENTIAL FUNCTIONS OF THE ROLE

·       Maintain comprehensive general knowledge of BSW value-based care strategies and initiatives and the overall value-based care landscape

·       Maintain professional working relationships with BSWQA providers and staff rooted in timely and effective communication, continuous education and advocacy, expertise in relevant concepts, and a commitment to timely problem-solving

·       Maintain collaborative working relationships with BSWQA teams and stakeholders to facilitate enhanced support for BSWQA providers

·       Comprehensive understanding of network utilization conceptually and practically to continuously improve network alignment and performance

·       Facilitate BSWQA provider/facility membership through expertise in assigned service areas, execution of tasks and duties associated with membership assessment and initiation, and application of CIN concepts and strategies

·       Facilitate resolution of provider inquiries and issues relating to BSWQA and BSWQA stakeholders including BSW facility teams, credentialing teams, and payors

·       Education on complex topics accessible to varied audiences by virtual or in-person interaction using an array of tools and mediums including PowerPoint slides, Excel or PBI data extracts and analyses, etc.

·       Maintain advanced interpersonal skills that create an ability to read situations, determine appropriate methods of communication, diffuse tension or misunderstanding, and create positive experiences and interactions among peers, providers, and stakeholders

·       Build relationships and achieve objectives interacting with teams at all levels within the organization including operational and clinical leaders

·       Act appropriately upon assigned initiatives and proactively identify opportunities for self-driven work efforts to strategically grow BSWQA's network, improve network utilization, increase alignment among BSWQA providers and stakeholders, and ensure compliance with BSWQA's network participation agreements

·       Document key task and objective completion via the appropriate processes and resources to ensure compliance with BSWQA policies and procedures

·       Support team growth and development through participation in meetings and discussions, time and resource management to ensure meaningful interactions, consistent engagement in rounding with leadership teams, sharing of best practices, and participating in the onboarding and development of new team members

CORE COMPETENCIES

·       Exceptional written and verbal communication skills

·       Ability to simplify and teach complex concepts

·       Establishing focus and self-motivation

·       Situational awareness, analysis, and problem solving

·       Flexibility and adaptability in changing environments

·       Relationship management and interpersonal dynamics

·       Results and quality orientation with dedication to continuous learning

·       Navigation of complex organizational structures and processes

·       Time and task management with ability to meet timelines

·       Data analysis, conceptual thinking, and strategy development

·       Balanced decision making and individual accountability

·       Proficiency in software and applications including Outlook, Word, Excel, Power BI, OneNote, Teams, PowerPoint, Smartsheet, WebEx, Salesforce, etc.

BENEFITS

Our competitive benefits package includes the following

- Immediate eligibility for health and welfare benefits

- 401(k) savings plan with dollar-for-dollar match up to 5%

- Tuition Reimbursement

- PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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