University of California Irvine

Temporary Patient Relations Specialist


Updated: Sep 15, 2023
Location: Orange-Campus
Job Type:
Department: Temporary Employment Services

Job Opening ID: 57854

Reports To: UCI Temporary Employment Services (TES) Manager

Working Title: Temporary Patient Relations Specialist

Department: UCI Temporary Employment Services (TES) Department

Bargaining Unit: CX

FLSA: Non-Exempt

Job Code: 004263

Job Location: UCI Medical Center - Orange

Percent of Time: 49%

Work Schedule: 7:30AM - 4PM, M-F

Employee Class: Floater

Position Summary:

This recruitment is for a Temporary Patient Relations Specialist position through UCI's internal temporary staffing service. This position is located on the UC Irvine Medical Center in Orange, and is Monday-Friday, 7:30am-4pm.

Duties include, but are not limited to:

Writing reports for patient grievances.

Sharing and investigating with doctors and committee members on filed reports.

Visiting family members at the hospital to gather further information on complaints.

Writing resolution letters.

Inputting grievances into database system.

Educating patients about their rights in accordance with state law.

Assisting patients in interpreting medical center policies, procedures, and services.

Working independently on complex patient issues and complaints to increase patient satisfaction and ensure adherence to regulations.

Performing complex data collection and analysis to identify trends to improve patient care.

Validating data, conducting direct observations, and investigating issues in order to recommend solutions to patient complaints.

Compensation Range:

$30.44/hour (within full range of $30.44 - $48.86/hour)

Required:

Someone who is compassionate, patient, and level handed.

Excellent writing skills.

Proficient in Microsoft Office (Excel, PowerPoint, Outlook).

Bachelor of Arts in medical related field

Experience with patient interaction.

Preferred:

Please attach your resume.

TEMPORARY EMPLOYMENT

This is a temporary employment recruitment reporting to the UCI Temporary Employment Services (TES) Department. Interviewing and hiring is based on internal hiring needs and how well the candidate's experience matches the assignment requirements. Certain temporary assignments may require clearance of a health physical or require a valid California Driver's License for driving university vehicles.

The majority of our temporary positions are Monday - Friday, 8:00 a.m. - 5:00 p.m. We also have occasional part-time, weekend, and evening hours available, depending on the assignment. Comprehensive benefits options are also available for temporary employees, including paid vacation, holidays, and sick leave.

Please note that we recruit for this position on an on-going basis to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of applications that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in employment with UCI Temporary Employment Services.

CONDITIONS OF EMPLOYMENT

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

Background Check and Live Scan

Legal Right to Work in the United States

Vaccination Policies

Smoking and Tobacco Policy

Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

California Child Abuse and Neglect Reporting Act

E-Verify

Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/newhire/conditions-of-employment.php

PARKING INFORMATION

All visitors, staff, and students are required to purchase parking permits to park on UCI property. If you plan to commute to work via your personal vehicle, I encourage you to review the parking requirements of your work location and parking rates on the UC Irvine Parking and Transportation website https://parking.uci.edu/

CLOSING STATEMENT

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.


To apply, visit https://careersucirvine.ttcportals.com/jobs/13218418-temporary-patient-relations-specialist





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About University of California Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.

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