JOB SUMMARYThe Outcomes Improvement Representative is an important member of Baylor Scott & White Health (BSWH)'s strategies. The OI Representative trains, retains, and engages committed team members, who are the heart of BSWH. The goal of this work is to improve metrics for quality and patient experience while teaching efficient, effective workflows in the clinic and in the electronic health record (EHR) and being mindful of financial and regulatory requirements.ESSENTIAL FUNCTIONS OF THE ROLEPartners with clinic management and staff to identify and assess learning needs impacting operational, service, and quality effectiveness and efficiency. Reviews key reports and metrics on service, EHR, quality, referral/NUM (network util