Radiology Patient Access Services Supervisor I- Radiology Admin- F/T Day Shift


Updated: May 24, 2023
Location: Orange
Job Type:
Department: Radiology Admin



UC Title: PAT ACCESS SVC SUPV 1

Position Number: 40793464

Reports to: Sr. Director

Working Title: Patient Access Services Supv 1

Cost Center: Radiology Admin (428755)

Bargaining Unit: No Bargaining Unit

FLSA: Nonexempt

Date Created: 10/27/2022

Job Code: 004591

Hours: 40

Shift: Day Shift

FTE: 1

Position Summary:

Incumbent works in a Radiology call center setting to direct and evaluate the daily work of Access Representatives to ensure timely and customer-focused service to patients calling to obtain medical services at UCIMC. Monitors the operations of a unit and works collaboratively with peers to ensure department goals are met and policies and procedures are followed. Fills in for and works as an Access Representative as requested or needed.

Salary Range:

Hourly Rate Minimum $28.02 Midpoint $38.84 Maximum $49.66

Required Qualifications:

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Ability to effectively evaluate personnel

Demonstrated leadership skills to supervise, motivate and develop staff

Familiarity with call center technology and tools

Ability to maintain flexibility and work well in a fast paced, constantly changing environment

Experience with customer service-related call management

Experience working with MS Office

Demonstrated ability to problem solve, prioritize and organize work

Working knowledge of medical terminology

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Demonstrated ability in assisting in the developing and implementation of functional change to meet organizational goals

Preferred Qualifications:

Experience in a medical or health insurance call center

Experience working as a supervisor in a call center environment

Understanding of medical insurance plans appointment scheduling

Minimum 1 year experience working as a supervisor/lead in a customer focused industry

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
  
• Legal Right to Work in the United States
  
• Vaccination Policies
  
• Smoking and Tobacco Policy
  
• Drug Free Environment
  

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
  

• E-Verify
  
• Pre-Placement Health Evaluation
  

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.



To apply, visit https://careersucirvine.ttcportals.com/jobs/11614084-radiology-patient-access-services-supervisor-i-radiology-admin-f-slash-t-day-shift





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