Position Summary:
The Senior Patient Financial Navigator (PFN) assists patients and/or families access a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity; determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs. The Sr. PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility, and negotiates payment arrangements. The Sr. PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for hospitals and acts as an advocate for the patient in resolving patient liability.

Minimum Requirements:
Five (5) years of experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work or billing experience required

Education/Licenses/Certifications:
Associate’s degree with business emphasis, public health administration or similar degree preferred
One (1) year of business or college course work required
National Association of Access Management Certification preferred
Certified as an Application Counselor (CAC) within 90-days of employment

Position Type: Full-Time Regular
Full Time Employee: Yes
Primary Shift: Evening
Work Schedule: Evening

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About MultiCare Health System

MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

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