The Patient Service Associate/Medical Assistant is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physiciansâ™ schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directly patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the revenue.

• Handle incoming calls.
• Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement.
• To assist the physicians and/or administrators in all business and patient care responsibilities.
• Coordinates office communication flow.
• Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families.
• Greet, direct and assist large numbers of visitors and refers visitors to various areas.
• Ensure all patient demographic and insurance information.
• Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc⦠as necessary.
• Review patient intake information to verify insurance coverage.
• Verify patient insurance information, call for insurance authorization, patient address, telephone, etcâ¦
• Responsible for scheduling new and follow up appointments including patient testing.
• Acts in a non-directive, non-judgmental manner, recognizing an individualâ™s religious, ethical and moral opinions and beliefs.
• Brings new ideas, positive attitude and lots of energy.
• Responsible for maintaining and recording patient schedule.
• Identify and collect co-pays, deductibles and other payments.
• Reconcile patient payments on a daily basis received to cash box and receipt journal.
• Prepare billing sheets.
• Review all billings sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etcâ¦
• Direct billing inquiries to appropriate Regional Office.
• Ensure the clinical staff submits all outpatient billing sheets daily.
• Maintains patient confidentiality.
• Patient chart management, preparation, maintenance, filing, copying, requesting records, etcâ¦
• Provides assistance to other team members when needed.
• Performs other duties as assigned.
• Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billings.
• Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers.
• Daily review of charts on patients who have appointments for the following day to verify that all appropriate referral and authorization information has been received.
• Coordinate flow of insurance information with the clinic sites and corporate office.
• Data entry of registration.
• Request insurance codes as needed.
• Maintain audit logs of billings.
• Reception desk and telephones as needed.

Clinic hours are 3pm-11pm (weekdays) and 11am-9pm (weekends)

BACK OFFICE: Monday-Friday staff arrives @ 2:45 pm - 11:00 pm--until last patient leaves

Saturday-Sunday staff arrives @ 10:45 am - 9:00 pm--until last patient leaves

FRONT OFFICE: Monday-Friday staff arrives @ 2:30 pm - 11:00 pm--until last patient leaves

Saturday-Sunday, staff arrives @ 10:30 am - 9:00 pm--until last patient leaves

• High School diploma or equivalent required.
• Medical Assistant Diploma
• Three years recent experience in a related position in a medical office experience preferred.
• Ability to prioritize jobs duties and meet deadlines.
• Ability to effectively work on many tasks at one time.
• Have superior customer service and verbal and written communication skills.
• Strong computer knowledge; experience preferred.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred.
• Must be able to work cooperatively in a team environment.
• Ability to handle stressful situations.
• Excellent organizational, time management, and attention to detail capabilities.
• Must be able to travel to satellite office during the week. Mileage is reimbursable.

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