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Unified Communications Analyst (Telecom Services Analyst)
Oregon Health and Science University
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Education/Experience:


Four years of information technology experience specific to telecommunications systemsOR


An equivalent combination of training and experience.


Background must have provided the following:


Knowledge of telecommunications industry terminology, equipment types, standard and customized features and services available;


Knowledge of large enterprise systems including various vendor and services providers, and current industry systems installation techniques;


Skill in analyzing and identifying customer telecommunications problems, determining solutions; AND Skill in interpreting technical issues for both technicians and non-technical clients


Job Related Knowledge, Skills and Abilities (Competencies):



  • Broad-based knowledge of telecommunications/Unified Communications design principles and implementation procedures.

  • Communications concepts, including wiring plans, system design and product knowledge.

  • Demonstrated mastery of industry-specific skills and comprehension, including Unified Communications terminology, equipment types, standard and customized features and services available.

  • Advanced system programming skills, trouble determination and resolution, hardware and software applications and interface.

  • Demonstrated ability to analyze and design Automatic Call Distribution (ACD) contact centers.

  • Excellent verbal and written skills.

  • Ability to work independantly as a customer consultant translatings requirements to technical solutions.

  • Excellent customer service skills in interpreting technical issues for both technicians and non-technical clients.

As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm
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