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Panel Coordinator (Care Coordinator 1)
Oregon Health and Science University
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  • High School diploma or equivalent, AND
  • Current BLS certification at hire, AND
  • One of the following four:
    • Completion of a nationally recognized accredited medical assistant training program, including a practicum (externship) of at least 160 hours, OR
    • Successful completion of a formal medical services training program of the United States Armed Forces, OR
    • Current Oregon Emergency Medical Technician (EMT) license (basic or advance) and national EMT registration with the National Registry of Emergency Medical Technicians (NREMT), OR
    • Current Oregon Practical Nurse License
  • For those completing medical assistant training or formal military medical services training as referenced above in #1 and #2, the following is also required (Those qualifying under the EMT or LPN qualification are exempt from this requirement.)
  • MA certification received from a nationally recognized and accredited certifying body, upon hire or by the completion of the probationary period or internal job change evaluation period, as appropriate. Currently, these include:
    • The American Association of Medical Assistants (AAMA), awarding the Certified Medical Assistant (CMA.)
    • The American Medical Technologists (AMT), awarding the Registered Medical Assistant (RMA.)
    • The National Center for Competency Testing, awarding the National Certified MA (NCMA.)
    • The National Health Career Association, awarding the Certified Clinical Medical Assistant (CCMA.)
  • Two (2) years in a hospital or hospital-based clinic setting.
  • Ability to work collaboratively with a multi-disciplinary team of health care providers.

  • Assists in the care management process with knowledge of accessing referral agencies and organization to assist with member needs.

  • Able to prioritize and identify those issues and/or Member/patient items needing immediate assistance.

  • Acts as a primary contact in assisting the Member in navigation of health care needs.

  • Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.

  • Organizational skills with the ability to handle multiple tasks and/or projects at any one time.

  • Customer service skills with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from different departments and/or agencies within and outside OHSU and OHSU Health Services.

  • Strong telephonic communication and interviewing skills.

  • Decision-making skills with the ability to investigate and weigh alternatives, integrate data, and select the most appropriate course of action that meets the best-interest needs of the member and provides the greatest benefit to the organization.

  • Creative- and critical-thinking skills with the ability to consider new ideas that will lead to process and team improvements.

  • Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time.

  • Problem-solving skills with the ability to look for the root cause of issues and implementable, workable solutions.

  • Interpersonal skills with the ability to work in a fast-paced environment with the ability to participate as an independent contributor with little direct supervision or as an active team member depending on the circumstance or need.

  • Attention to detail and a track record of producing high-quality and accurate work that reflects well on the organization.

  • Knowledge and experience in working with computer systems and electronic medical records.

  • Able to travel within the tri-county area with an active and unrestricted drivers license, reliable transportation and active automobile insurance coverage.

  • Must be able to perform the essential functions of the position with or without accommodation.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm
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