Location: Fort Worth Texas Number of Employees Supervised: 0
Reports to: Service & Delivery Manager Salary Base: Hourly Employee
Purpose and Description
Position is responsible to drive service success with goal of improving customer satisfaction, maximizing client retention. Team member must be a self-starter with field service technician expertise who exceeds customer service expectations. As a valuable delivery and maintenance technician, you will also apply your high-level knowledge of our industry to enhance client trust, build rapport, and drive yourself and your teammates to meet annual goals and objectives.
Adheres to policies and procedures
Presents themselves with class and respect when dealing with internal and external customers.
Responsible for ensuring service is done in a timely and precise manner.
Ensures all tools are loaded within their trucks to fulfill service requests
Keeps track and cleanliness of their designated truck and trailer.
Preforms repairs on broken or malfunctioning products. May replace need to replace faulty or worn-out parts.
Communicates with Service Manager about any issues that may arise in the field or ideas to better serve our customers.
Installing, testing and providing instructions to clients on certain service calls.
Able to communicate effectively with customers, team members and Ownership/Leadership.
Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
Other duties as assigned.
Key Performance Metrics
- Accuracy and completeness of assigned tasks
-Reliability and great attendance record
-Completes work and or tasks within assigned time frame
- Customer satisfaction and feedback
-Working knowledge of all equipment used in the field
-Understanding of products that are being sold (serviced, delivered, etc)
-Experience with basic hand and power tools
-Physically able to meet requirements of the job that may include, working in confined spaces, lifting heavy equipment, and bending down frequently.
Behaviors for Success
- Essential problem-solving skills
- Great multi-tasking skills
- Excellent time management skills
- Excellent communication and interpersonal skills
- Excellent organizational skills
- Energetic self-starter and demonstrates initiative
-Team player mentality
Extraordinary Work Conditions
Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings or weekends as necessary.
Extensive driving within the DFW Metropolitan area.
Must be capable of working outdoors and visiting job sites on a regular basis.
Must be able to pick up, load and unload units equal or greater than 50lbs
Additional Salary Information: PTO PROGRAM, HEALTH INSURANCE, ONGOING SPIFF CONTESTS, COMPANY OUTINGS, PAID HOLIDAYS, M-F, GUARANTEED 40 HOURS PLUS POSSIBLE OVERTIME, PAID BI-WEEKLY