Epic Implementation Specialist This is a full-time, hourly, benefits eligible position. Travel among all UCHealth sites will be required. This position may be based in Fort Collins, Metro Denver or Colorado Springs. This is a PROJECT ONLY position with an anticipated end date of 12 months from date of hire.
The Implementation Specialist team provides on-site shoulder support for new users during Epic EHR Go Live projects at all UCHealth locations and affiliates in and around Colorado. Implementation Specialists are expected to complete a 90 day intensive training program designed to learn 4 Epic applications. Team members will be required to pass assessments for each Epic application. Upon completion of the program, team members will be assigned to provide expert level support. Team members will work in fast paced environments and are expected to provide professional support at all times. You will partner with analysts to complete necessary tasks related to the build, testing and go-live preparations.
Job Duties * Assists with the installation of assigned systems. * Tests and troubleshoots existing and proposed assigned system(s). * Generates reports as requested. * Provides support and troubleshooting to end users. Documents end-user issues.
Requirements * High School Diploma or GED * 1 year relevant experience
Preferred * Bachelor's Degree * 2+ years of customer service experience * 1 year healthcare or IT experience * Strong customer service skills (ability to handle difficult situations in a professional manner) * Adaptability
The pay range for this position is between: $18.83/hour and $28.25/hour. An annual bonus may be paid to eligible employees based upon organizational and individual performance.
UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.
At UCHealth, we do things differently
We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado's largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it's a passion.
Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we'll do everything in our power to make sure you grow and have a meaningful career. There's no limits to your potential here.
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UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.
Internal Number: 38107
With award-winning hospitals and facilities serving the entire Front Range, University of Colorado Health is the state’s largest and most innovative health system. By integrating the strengths of academic medicine with the finest community health care, we’re able to push the boundaries of medicine and offer our employees endless career opportunities. Here, there are no limits, except those you place on yourself. Everyone is united by their passion for discovery and their commitment to improving patients’ lives.