All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
The Harborview Medical Center's Eye Institute has an outstanding opportunity for a OPHTHALMIC TECHNICIAN 2 (50%)/RESEARCH COORDINATOR (50%) (Full-Time Day Shift). The Ophthalmic Technician 2 assists and/or performs complex clinical diagnostic eye examinations and procedures as delegated by the ophthalmology team. The Ophthalmic Technician 2 also participates in clinic and selected divisional activities to promote improved patient care delivery, problem-solving, communication, and professional development for self and others.
UW Medicine Eye Institute focuses on several areas: Comprehensive eye health Cornea and external disease Neuro-ophthalmology Oculofacial (cosmetic and traumatic) surgery Oculofacial plastic and orbital surgery Oncology and ocular tumors Optometric services Pediatric Ophthalmology Refractive surgery Strabismus Uveitis
Our patients also have access to the highly-specialized services offered at the affiliated Eye Institute, based in Harborview's Ninth & Jefferson Building.
This position will be located primarily at The Eye Center at UW Medical Center - Montlake, but will float to other UW Medicine Eye Institute locations.
OPHTHALMIC TECHNICIAN 2 RESPONSIBILITIES:
Complete appropriate intake assessment of patient appointments, including reviewing the medical record prior to physician examination
Complete and report findings of all ophthalmic imaging tests as ordered by the physicians
Document patient care in a timely manner utilizing the designated electronic medical record (EMR)
Act as an advocate for the patient/family through such activities as case conferences, case management by telephone, or email while safeguarding patient’s privacy and confidentiality
Perform complex clinical diagnostic eye imaging and procedures within scope of certification
Assist providers with ophthalmic imaging procedures
Administer diagnostic eye drops, ophthalmic ointments, and ophthalmic irrigating solutions
Monitor and facilitate patient flow in the clinic and in the imaging rooms, working collaboratively with other clinical staff
Answer patient questions, address concerns, follow up questions and/or refer patient questions to providers as appropriate
Greet all customers, patients and families with a smile; communicate pleasantly and in a manner that optimizes service excellence
Promote and model an atmosphere of respect for human dignity and the uniqueness of each person encountered
Advocate for the patient/family by locating appropriate staff to address concerns if unable to resolve independently first
Participate in and support quality assessment and quality improvement activities
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Participate as delegated in the orientation of new staff and act as a preceptor to new technicians or students
Rotate to satellite sites of service as needed
RESEARCH COORDINATOR RESPONSIBILITIES: Under the supervision of the principal investigators and in collaboration with the research manager, the incumbent will follow research protocols to obtain data through interviewing subjects/patients, conducting on-site assessments, performing all eye-related technical procedures such as exam and operating ophthalmic imaging equipment, consulting with physicians and reviewing medical records, coordinating patient participation in ophthalmology studies and compiling and verifying the accuracy of research data. The research coordinator must be composed, professional, patient and compassionate with the older research study population
• Serve as the point-person for tracking tasks and documents between UW and all collaborative sites and assist with preparing reports to faculty leadership. • Responsible for study start-ups which include assisting with feasibility questionnaires, communications with study sponsors/vendors, completion of study sponsor forms, development, submission and revisions of informed consent forms (ICFs), working with Zipline for IRB submissions, submission of any necessary protocol modifications to the IRB, work with CRBB for study start-up and ongoing study conduct, study budget management, submissions to DSMBs, development and maintenance of SOPs for study protocols. • Ensure that projects are executed successfully and completed within needed timeframes to meet research objective. • Coordinate specialized tasks with the research team such collection of ophthalmic imaging, processing of laboratory specimens, and administering of cognitive assessments and/or surveys. • Perform refraction, intraocular pressure measurements including Applanation and Tonopen, eye imaging & other eye-related procedures. • Undergo necessary training and certifications for each clinical trial per their policies and requirements. • Responsible for the collection, processing and shipping of study-specific laboratory specimens. • Coordinate physician examinations and study protocol for technicians. • Assist in planning aspects of new research projects. • Review medical records. • Keep study files in compliance with all applicable regulatory guidelines. • Read, interpret and communicate protocol for clinical and observational studies. • Establish and maintain effective working relationships with patients and their families, professional or community groups and volunteers. • Communicate with the Departmental Administrator regarding the entire portfolio of clinical trials including workflow, timelines, funding and other pertinent information. • This position may work with minimal supervision and must use sound judgment to assess prioritization of all regulatory affairs to ensure timely submissions to regulatory bodies (IRB, FDA, sponsor, etc.). • Oversee, coordinate, and implement regulatory submissions to internal and external governing bodies. This includes new study applications, annual reviews, modifications to existing studies, adverse events, and protocol deviations.
Completion of an approved ophthalmic technician program and one year of experience; Certified Ophthalmic Assistant OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.