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The Department of Family Medicine has an outstanding opportunity for a part time 50%FTE, Senior Computer Specialist. This position provides complex support for the entire spectrum of information technology within the Department, including desktop imaging and deployment management, video telepresence support, as well as standard software and hardware troubleshooting for a variety of fixed, portable and handheld devices. In addition, the Specialist will document procedures and provide training to end-users throughout the organization. The position will report directly to the Assistant Director of Information Technology and work collaboratively and closely with a variety of stakeholders throughout the department including staff, administrators, clinicians, educators and medical residents. The incumbent will be required to proactively identify emerging technology issues in the Department and assist in designing solutions.
This position is responsible for adhering to and enforcing University and Departmental IT policy requiring independent judgment, analysis, and discretion. This position will also need to complete training upon hire on how to identify and safeguard protected health information (PHI). Incumbent must provide full spectrum IT support, server backup support, customer training, technical documentation, remote and in-person assistance to department users located throughout the Seattle region. This position requires independent judgment, decision-making and proactive problem-solving skills, along with the ability to prioritize multiple competing tasks.
This position requires problem-solving and excellent communication skills with frequent and timely interactions with department staff and faculty including members of department leadership. This position will also represent the department and interact with University IT community members on a monthly basis by attending UW-IT events and training.
Duties & Responsibilities:
Full Spectrum IT Support
Provide installation and support for the full suite of software applications available to departmental users.
Troubleshoot issues, provide minor equipment repair, and install, remove, and update department software.
Provide support for IT hardware owned or leased by the department e.g. installation, tagging, auditing, setup, evaluation, diagnosing, implementing, repair.
Install and maintain desktop security measures such as virus scanning, desktop firewalls, and patch deployments.
Research and provide efficient solutions for new computer and software purchases.
Diagnose and respond to virus infections, computer intrusions and other malicious activity that affect department workstations.
Work with DFM IT group on purchase planning for hardware and software. On an ongoing basis be physically available and on-site for regularly scheduled videoconferences to provide comprehensive support for the department’s telepresence operations.
Schedule sessions with individual users, groups, or functional units to further knowledge and efficiencies of IT within the department.
Provide hardware deployment and support for all desktop and mobile devices owned and operated by the department.
Utilize cloud services and resources for touchless computer deployments for department users.
Deploy equipment such as monitors, desktops, and other peripherals to our on-site department offices.
Provide support for hardware upgrades such as RAM or SSD installations. Setup, plan, and troubleshoot audio/visual, data, and power connections for IT hardware located in our on-site offices.
Assist with department IT asset tracking, tagging, and inventory audits.
Assist with and coordinate surplus of end-of-life IT equipment.
Provide setup support and troubleshooting for department owned and leased printers.
Work with Network Operations as needed for port activations, DNS, and IP assignments.
IT Projects and Innovations
Assist department IT staff in projects and IT initiatives involving software, hardware, and cloud technologies by providing feedback, solutions and opportunities. Will also assist hands-on with new migrations, new product launches.
Attend meetings with department IT group and campus IT communities for strategic planning and briefing.
Research and train on emerging and existing IT technologies.
Generate documentation and training materials for end-users to reference in the course of their duties.
Other IT projects and tasks as assigned.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Bachelor’s Degree in Information Technology or related field
Two to Three years of relevant IT support experience or equivalent combination of education and experience.
Experience supporting Windows and Mac OS systems.
Experience with Active Directory and Group Policy.
Experience supporting Office 365 suite including Microsoft Teams.
Experience with IT ticketing systems and IT documentation.
General understanding of networking principals.
In-person and remote customer service experience.
Excellent interpersonal communications and understanding – listening, oral, and written communication skills.
Ability to work well with a team and as an independent contributor.
Ability to prioritize tasks and meet deadlines.
Ability to demonstrate professionalism and respect for diverse populations including department members and the university community.
Ability to handle confidential information responsibly.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
CompTIA A+, Network+, or Cloud+ certifications.
Microsoft Certifications in Azure or Office 365.
Experience supporting IT at a higher education institution.
Experience working in a healthcare setting.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.