All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Harborview Medical Center's Ambulatory Care Unit/Surgical Services has an outstanding opportunity for a PROGRAM ASSISTANT (Full-Time, Evening Shift). The HMC Ambulatory Surgery Unit (ASU) provides pre-operative preparation for in-patients and post-operative care for both in-patients and morning admissions. The ASU area also can be utilized for conscious sedation and recovery for special procedures or anesthesia-assisted procedures such as electroconvulsive treatment and exams under anesthesia.
ASU cares for pediatric and adult populations. Services include General Surgery, Orthopedics, Neurosurgery, Ear/Nose/Throat, Urology, Oral Maxillofacial, Burns, Ophthalmology, Gynecology and Pain Service-related procedures.
Program Assistant duties include: •Facilitate patient check-in for surgery and pre-anesthesia visits. Enter patient information upon check-in and manage hospital-related email. Dispense hospital badges •Greet patients and families and facilitate smooth and timely service to patients and families throughout the surgical experience. •Appropriately direct patients and others to departments in the medical center •Answer and direct telephone calls •Answer and direct in-person questions and requests from patients and families •Maintain inventory and stock supplies •Advocate for patients and families by locating appropriate staff to address concerns. Utilize proper chain of command with unit charge nurses to resolve patient concerns and workflow issues •Assist patients to prepare for surgery by walking them to the ASU and instructing them on how to wear hospital attire • Facilitate visitation for each patient with visitors while safeguarding patient’s request for privacy concerning medical and personal information •Accurately and promptly convey messages between surgical departments, staff, and families to facilitate prompt service and care for the patients. •Obtain interpreters for patients and their families when necessary •Complete other duties as assigned
Requirements: High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.