All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
The UW Medical Center's Nephrology has an outstanding opportunity for a Program Coordinator (60% FTE, Days).
The Program Coordinator coordinates function of approved multi-disciplinary, related specialty centers and pulmonary care. This position is responsible for excellent customer service to the community, patients and other team members.
Responsibilities • Assesses processes, communicate observations, concerns and ideas to the leadership and treatment teams in a timely and professional manner to maintain high standards of patient care. • Assists physicians and staff maintain systems to safely manage patients, • Updates demographic information and scheduling required tests and appointments for patients and providers. • Develops correspondence to communicate common issues that involve compliance and continuity of care. • Accompanies patients and clients between service areas to facilitate continuity of care, in particular, testing, hospital admissions and center surveys. • Works with leadership and staff, plus other departmental staff members on various projects. • Generates specific reports as requested by center physicians and nursing staff.
Coordination • Creates pre-admit encounter in “Patient Station” • Call radiology & coordinate procedure room, nurse and surgeon availability. • Notify 4S Special Procedures unit to book a post-procedure bed • If necessary book a bed on 4SE if patient will be required to remain overnight • Notify inpatient flow supervisor if overnight stay required • Patient counseling regarding pre-operative work-up, blood products (if necessary), admitting process, need for ride, instructions on preparing for surgery (NPO, times, etc.) • Schedule post-procedure follow-up. • Reports patient concerns to MD/RN regarding their medical, social, financial, psychological or cultural needs as it relates to the planning, personal comfort, or safety of the planned test or procedure. • Interacts with patient to discuss itinerary of the diagnostic tests, pre-test patient preparation instructions, and answer questions. • Orders interpreter and translation of correspondence as needed. • Coordinates scheduled diagnostic tests with clinic visit appointments when possible but, per protocol, does not delay radiology or laboratory testing based on clinic appointment availability. • Responsible for continuum of care steps preceding and following initial appointment: requesting and ensuring timely receipt of outside records using EHealth; test, procedure and appointment scheduling; outgoing referrals and coordination of care with providers’ offices, and completion of missing outside provider documentation. • Coordinates the receipt of requirements: patient forms, medical records, lab and diagnostic results from UWMC, primary care physicians’ offices, specialty providers’ offices and other medical facilities. • Receives outside laboratory results • Ensures these results are delivered to providers to recommend and coordinate next phase of care. • In preparation for patients visits, ensures recent lab work, radiology results, and pathology reports are completed and available. • Follows up to ensure the procedures are completed or rescheduled if necessary. • Notifies providers of unusual delays in the completion of exams
Desired • Ability to effectively communicate in English, both verbally and in writing; computer knowledge including Microsoft Office, data entry experience, and proficiency in word processing; • Ability to work effectively in a multi-disciplinary team environment and excellent interpersonal skills and customer service skills with outside agencies. • Demonstrated skills and experience in coordinating patient complex appointment care or other applicable experience. • Must be a flexible multi-tasker who can prioritize on a daily basis to meet patient needs and program deadlines. • Superior telephone and service-oriented communication skills. • Preference for candidates with experience in Pulmonary Medicine
Requirements: High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.