At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
The L&S Office of Undergraduate Advising (OUA) provides advising and counseling to new freshmen and transfer admits, currently enrolled and readmitted undergraduate students (approximately 23,000), parents/family, faculty, staff or other administrative units or educational institutions regarding academic programs, policies, procedures and College and University requirements. OUA's mission is:
To provide compassionate support and guidance for students to proactively build upon their academic and personal background, empowering them as they navigate their UC Berkeley experience.
OUA operates under the following 7 core values: Care; Communication; Continuous Learning; Diversity, Equity, Inclusion & Belonging; Healthy Boundaries; Mutual Accountability & Responsibility; and Strengths-Based Advising. Read more here.
The Assistant Director is a key member of the Office's senior management team. As a direct report to the Director of the Office of Undergraduate Advising, the incumbent functions as a consultant to the Director in areas of academic advising, organizational structure, programming and outreach. Works collaboratively with the Director and Deans to establish broad goals, operational policies and procedures for the department. The incumbent provides unit leadership and oversight for the entire range of student services provided by College Advisers in support of the strategic plan, mission, and values of OUA. The incumbent employs a high degree of independence and confidentiality to support the Director in the management of the Office of Undergraduate Advising and the coordination of outreach efforts.
The Assistant Director provides strategic planning (program development, resource acquisition and use) and recommends policy changes and process improvements to meet established goals based on assessments of advising programs. Oversees services and functions provided by the College Advisers; manages daily workflow and work procedures, as well as employee performance and SMART goal-setting for 8-12 professional staff including supervisor of advisers. Responsibilities involve formulation of policy recommendations affecting students, analysis of programs and services, and oversight and administration of programs. Provides assistance to the Dean, Director, staff, and students in academic advising, program policies and issues. Monitors and assesses student service usage, orientation, satellite advising outreach activities and related programs.
Planning & Development
Develops, interprets, implements and administers student academic programs designed to promote students' academic success in support of OUA's mission, values, goals, and student learning outcomes. Gathers data to assess overall operational management and student service needs; provides analysis used in the development or modification of programs, services, methods of advising, and procedures to improve delivery of services. Coordinates programs with other advising units.
Formulates policy recommendations, strategic planning (program development, resource acquisition and use). Oversees administration of program funding, daily workflow and work procedures. Provides direction, sets goals, supervises and manages all advising programs and activities. Participates in the development and monitoring of policies and procedures for Student Services operations.
Evaluates the effectiveness of the student service function, and modifies programs, methods of advising, forms, and procedures to improve service to organizational management, faculty, and students. Writes annual report on the unit's activities and outlines plans for the next year. Identifies and communicates critical issues and potential problems to Senior Management team. Proposes solutions and review for effectiveness and access. Contributes constructive and innovative ideas to the development and implementation of advising strategies that result from analysis of internal and campus data and research compiled on other colleges and universities. Uses predictive analytics to support proactive advising and services.
Ensures the effective use of campus student information systems and departmental databases; recommends system improvements as needed. Reviews, assists in the development of, and edits material for OUA's websites.
Plans, develops, and administers student services for identified programs. Decides which resources will be committed to goals and objectives and how they will be allocated. Monitors advising neighborhoods and guides advisers in its implementation.
Projects include but are not limited to regular reviews of various programmatic efforts in OUA and the implementation of new advising programs and strategies. Manages administrative projects including but not limited to Adviser Project and Liaison Assignments, Academic Progress, Service Indicator Blocking process, Late Readmission petitions, Golden Bear Advising and Golden Bear Orientation, Strategic Planning, and Academic Difficulty Committee, Media and Communication Team, Satellite Advising, and Staff Professional Development.
Supervision & Management
Directs Student Academic Advisors, (8.00 - 10.00 FTE), who are providing the full range of academic advising, requiring comprehensive knowledge of all aspects of academic advising for students and service to department director/deans and faculty. Develops staff job description. Oversees recruitment and hiring; recommends employee selection. Provides orientation, training for new staff and promotes career development. Works effectively with people from diverse cultures on such issues as performance management, organizational changes, work place climate, and other related issues. Monitors employee performance, conducts Achieve Together conversations with direct reports and review, and resolves performance issues. Explains campus personnel policies. Responsible for resolution of personnel issues or actions, including corrective action, if necessary, in compliance with applicable campus HR policies and procedures. Maintains personnel records and schedules leaves according to projected staffing needs.
Organizes the overall work of the unit; identifies and evaluates priorities; delegates or reallocates general responsibilities and specific tasks; establishes or revises operating procedures. Meets regularly with staff, keeps them informed of changes, policies, and procedures both in the department and across campus. Recognizes issues that have campus impact or future implications and advises employees accordingly.
Provides guidance, mentoring, and assistance to professional student advisers on the most complex and/or precedent-setting issues encountered. Promotes a professional, cooperative and team approach within the functioning of the unit and office as a whole. Collaborates with student affairs supervisors through an established management team environment.
Advising & Dean's Representative and Campus Outreach
The Assistant Director serves as the advising resource for faculty, staff, and other campus administrators in relation to complex problems involving undergraduate students, as well as advising students directly on a limited basis. Using in-depth knowledge and expertise in student affairs, devises solutions that meet individual needs and follow University policies and regulations. Answers inquires about academic programs and College requirements for students, parents, faculty, staff and community college personnel, and provides referrals to other campus offices as appropriate.
Serves as a resource person for problematic student records. Assesses administrative problems that may arise affecting staff or students, investigates alternatives, devises and implements solutions. Interfaces with campus offices to determine approaches to resolving problematic student issues. Applies high-level knowledge of student affairs administration and innovative problem-solving skills. Interprets and ensures enforcement of policies.
Waives requirements and deadlines as authorized by the Dean. Effectively balances dual role of student advocate and department representative, promoting student success while enforcing policies that protect the integrity of the degree.
Participates on campus committees. Act as liaison among students, campus departments, and administration in both daily operations and highly sensitive advising situations. Creates and maintains a network among the student service offices. Represents the student service unit to the campus community and relevant external constituencies. Serves as a resource person for the College departments, Offices of Undergraduate Admissions, Registrar and Records, Financial Aid, Cal Student Central, and other student services including Educational Abroad Programs, Berkeley International Office, EOP, UHS regarding the College's programs and policies.
Develops and implements services to enhance department's outreach to underrepresented students.
Plans and participates in presentations and outreach efforts for new students by speaking to large groups as a representative of the College and the University.
Plans and conducts training sessions with faculty, undergraduate major advisers, peer advisers, staff, alumni, high school and community college counselors, and administrators.
Maintains and updates working knowledge of student affairs administration by participating in campus organizations, networking with peers, and attending professional association meetings. Takes appropriate classes/workshops in supervisory, management, or student affairs related topics. Keeps current with national trends related to undergraduate academic advising as well as best practices in student affairs administration. Serves on campus committees.
Advanced knowledge of advising and counseling techniques.
Thorough knowledge of, or can quickly learn, campus and College procedures, processes and policies.
Knowledge of strategy development and implementation, data gathering and analysis approaches, and marketing and communication strategies.
Knowledge of student development theory and current trends in academic advising at the university level.
Academic advising experience in individual or group settings.
Knowledge of, or can quickly learn, common University-specific computer application programs such as Word, Excel, and PowerPoint (and web-based advising tools and programs).
Proven managerial skills in monitoring/assessing staff, processes or services, and coaching to make improvements.
Background in strategic planning, assessment and project management skills.
Abilities in problem identification, reasoning, ability to develop original ideas to solve problems, using persuasion and leadership.
Flexibility and adaptability to changing conditions.
Strong verbal and writing skills.
Knowledge of, or can quickly learn, University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Bachelors degree in related area and/or equivalent experience
Master's degree in Counseling, Education, Higher Education Administration, or related field and/or equivalent experience/training.
Salary & Benefits
This is a monthly paid (exempt) position. Annual rate will be commensurate with experience within the range of $77,300 to $113,600.
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.
The minimum posting duration for this position is 14 calendar days. The department will not initiate the application review process prior to August 3, 2021.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.