Elevate, a wholly-owned subsidiary of Delta-Montrose Electric Association, reserves the right to change or modify the duties and essential functions of this position at any time.
In an efficient and professional manner, and in accordance with applicable labor agreements and the DMEA/Elevate Accident Prevention Manual:
Designs, installs, and operates all voice, video, data, core and FTTH network and server infrastructure within the Elevate Fiber service provider network.
Completes provisioning, device hardening and installation of internet, voice, and video services, including GPON, IPv4 and IPv6 addressing, CISCO dynamic and/or static routing configurations including but not limited to BGP and OSPF, Adtran configurations, Ciena configurations and DNS/DHCP/IPAM management.
Performs extensive design, configuration, deployment, management, maintenance, troubleshooting and security enhancements of Elevate Fiber customer network including GPON and Active Ethernet environments.
Manages core network devices including but not limited to switches, routers, firewalls, virtual machines, session border controllers and DWDM transport equipment.
Researches, evaluates, and recommends telecommunication equipment/applications to support growth and enhance existing systems, processes, and the development of new products and services for Elevate and its subscribers.
Identifies and executes creative projects necessary to improve network reliability and efficiency.
Provides tier-3 technical escalation support and training to NOC personnel and other departments / business units related to the voice, video and data infrastructure.
Assists tier-2 Network Operations and Outside Plant personnel with installation, troubleshooting and maintenance of Elevate Fiber subscribers.
Completes network documentation of network drawings/diagrams and procedures using Microsoft Visio and related Microsoft office suite products.
Supports any other advanced services offered by Elevate Fiber as assigned, subject to all applicable state and federal laws.
OTHER DUTIES AND RESPONSIBILITIES:
Individual has the authority to take whatever action is deemed advisable or necessary and may initiate and carry out the action; but is required to advise superiors of the action taken when deemed necessary. Must inform superiors of non-routine situations.
The above statements are intended to describe the general nature and level of work being performed in this job. This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for personnel in this position.
KNOWLEDGE, SKILLS AND ABILITIES:
Must have proven knowledge of trouble ticketing or incident management systems and network management and monitoring systems such as Solarwinds and Observium. Must have proven knowledge of VoIP systems and services including hosted VoIP, SIP PBX, and ATAs. Requires the ability to create network documentation, diagrams, and knowledge base articles.
Areas of expertise include: LAN /WAN technologies, VoIP, Linux/Unix, Firewalls & Security, Cisco IOS/IOS-XR, Ciena SAOS 6 & 8, GPON, MEF, DWDM, VMware and server management.
Requires demonstrated superior interpersonal skills; ability to work well with others. Requires communicating effectively, verbally and in writing, in a diverse range of audiences and settings. Possesses detail-oriented organizational skills, analytical problem-solving skills. Demonstrates adaptability, flexibility, creativity, professional attitude, and leadership and mentoring skills.
Requires understanding and the ability to interpret contracts, agreements and administrative policies.
Understands the concept of providing quality services to our members/subscribers and agrees to maintain a continuing commitment to superior people-to-people service.
QUALIFICATIONS AND EXPERIENCE:
Bachelor’s degree with an emphasis in IT information systems, network engineering, or computer science related field required (extensive professional experience may be considered in lieu of degree). Minimum of 2 years of experience in telecommunications planning and designing voice, video, and data networks required. Cisco Certified Network Associate certification is recommended. Proven understanding of TCP/IPv4 and IPv6, network hardware, network design/troubleshooting. Proficient in network routing and switching technologies including VLANs, BGP, OSPF, DNS and DHCP is required.
ISP, WAN, enterprise or similar network environment experience strongly preferred. Intermediate to advanced experience in a Linux environment and familiarity with NMS, SNMP, DNS, DHCP, IPAM and VM Environments (VMWARE) strongly preferred.
Experience with GPON, Active Ethernet, Edge, Core & Access networks, and FTTH hardware preferred. Cisco Certified Network Associate [SP] certification recommended.
Must maintain a valid driver’s license.
Additional Salary Information: Range is $70,000 - $85,000.
About Elevate Internet
Elevate Internet is a building a 100% fiber network across Delta County and Montrose County Colorado. We’re delivering blazing fast speeds on an ultra-reliable fiber network, something our competitors just can’t do. Get ready for a whole new rural broadband experience! Our products include: +100 Mbps and 1 Gig (1,000 Mbps) plans +Clear and reliable voice (phone) service with tons of free and advanced features +Live Cable TV Streaming solution with your favorite local broadcast and popular cable channels.
We are your local internet service provider- powered by local people.