Are you a professional in the field of cemetery services and sales looking for a high-level customer service role in a growing public sector agency? Are you a self-starter who excels at working with members of the community and public officials in helping provide a community excellent service? And are you excited to be a part of a growing team? If so, the Coachella Valley Public Cemetery District would welcome your application to be the next Cemetery Services Coordinator.
The Coachella Valley Public Cemetery District is seeking qualified candidates for the position of Cemetery Services Coordinator. This recruitment will fill one (1) vacancy and create a qualified candidate list. Regional Government Services and its staff are conducting this recruitment for the Coachella Valley Public Cemetery District.
Incumbents of this position are directly involved in assisting bereaved family members with the purchase of burial plots and coordination graveside and burial services.. Performs related work as required.
THE IDEAL CANDIDATE:
Respects and values working in a diverse environment.·
Handles conflicting interests with tact and diplomacy.
Treats customers with respect, dignity, and empathy.
Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and customers.
Maintains the highest level of ethical behavior in all matters.
Works cooperatively and effectively as a team contributor on all assignments.
Is able to multitask and work in a fast-paced environment.
Has strong attention to detail.
·Has excellent customer service skills; and receives the public in person and over the phone using tact and diplomacy.
·Has strong communication skills both in oral and written form, and the ability to communicate complex ideas, and meet constantly changing priorities.
·Has expert skill in all Microsoft Word, Excel, and Outlook used in current office environments.
·Has demonstrated ability to establish and maintain effective work relationships contacted in the performance of their duties.
Minimum Qualifications: Education:
High School diploma or equivalent. An Associate's Degree or equivalent is highly desirable.
Six years of increasingly responsible experience focusing on sales and including customer service, marketing, and business operations, preferably in a cemetery or mortuary setting.
Possession and maintenance of a valid California Driver's License.
Bi-Lingual Spanish is required and will be tested for proficiency.
Knowledge, Skills, and Abilities Knowledge of:
Sales and marketing.
Basic billing principles and sales transaction processes.
Safe work practices and policies.
Complex record-keeping principles and procedures.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
The structure and content of the Spanish language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Handle communication with recently bereaved families.
Operate modern office equipment, including computers.
Close a sale.
Perform data entry at a speed necessary for successful job performance.
Operator a motor vehicle safely.
Be compassionate and empathic.
Understand and enforce District codes, policies, and practices.
Plan, organize, and coordinate burial activities.
Accurately maintain records.
Analyze and improve processes and procedures.
Read, interpret, keep detailed cemetery records.
About Regional Government Services
Regional Government Services Authority (RGS) was formed in 2001, by a city and a regional planning and services agency to help local governments meet three challenges: decreasing revenues, increasing demands (and costs) for services, and loss of experienced staff. Local government leaders knew that these challenges were likely to continue, so agencies would have to work together – uniting not only their voices but their resources to advocate and become more efficient. The idea behind the creation of RGS was to form an agency which would help local governments share expertise and improve efficiencies. A need was emerging for some way to help agencies get the expertise and experience needed, without each agency having to hire full-time staff when the need might be less than full-time. Agencies could, in effect, share expertise through a third-party.
Today, RGS is governed by several member agencies, all with the common goal expressed in the JPA’s mission statement: To provide quality, innovative, cost-effective services exclusively to public agencies. RGS developed a highly flexible platform of administrative support, benefit plans and programs that could serve the diverse nee...ds of cities, special districts, counties and other joint powers authorities. Regional Government Services Authority was formed under Section 6500, for the purpose of providing local governments with administrative, staffing and advisory services. RGS has now served over 200 cities, special districts, joint powers authorities and other local governments and non-profits that support local governments.