Patient Services Supervisor (E S CNU) A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
At UW Medical Center – Northwest (formerly Northwest Hospital & Medical Center), we’re proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row. We’re also one of the safest places to get care – among the top 5% in the country.
UWMC - NW - NURSING ADMINISTRATION has an outstanding opportunity for a FULL-TIME, DAY SHIFT, PATIENT SERVICES SUPERVISOR .
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. UW Medicine - Northwest is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services. With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle. We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Emergency Medicine Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row, we’re also one of the safest places to get care – among the top 5% in the country.
RESPONSIBILITIES: Supervises Unit Secretary staff and other staff as directed, including: Interviews, recommends selection of applicants, conducts training, assigns and schedules work, acts upon leave requests, conducts performance evaluations and recommends disciplinary actions.
Works collaboratively as a member of the department leadership team, taking a proactive role to ensure the smooth and efficient operation of the unit.
Maintains a current operational knowledge of UWMC payroll policies and procedures, as well as systems to track time and attendance. Provides staff education and support.
Maintains scheduling software systems, utilizing standardized operating policies and procedures. Under the direction of the Nurse Manager and following Patient Care Services and unit-based scheduling guidelines, may participate in all phases of scheduling of all staff, including vacation approval, initial schedules and management of schedule changes. Generates reports based on scheduling data.
Maintains HR systems for department staff, including personnel actions, maintenance of standardized department personnel files, tracking of evaluations, licensure/certification/registration, unit-based competencies, etc.
Maintains educational tracking systems for department-based education, including use of time and additional resources.
Maintains a current knowledge base of UWMC and unit specific information systems. Proactively works to improve programs and systems.
Coordinates and maintains department systems for management of supplies, equipment and facilities processes, including purchasing and tracking.
Proactively maintains a safe environment for patients and staff
Directs and performs the clerical and technical functions of supervised staff.
DESIRED A Bachelor’s Degree in a medically related or public relations field and one year experience in a healthcare setting which includes lead responsibility.
CONDITIONS OF EMPLOYMENT
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.??
As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.