Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2020-2021 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW Medical Center's Maternal Infant Care Clinic has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Days). The Patient Care Coordinator coordinate patients' entry into and through the perinatal health care system; coordinate perinatal genetic patient care services and serve as patient advocate. Facilitate the delivery of optimal patient care. Make initial contact and provide information to the patient or the referring physician on behalf of a Maternal-Fetal Medicine physicians and prenatal genetic counselors.
General Responsibilities • Acts as primary liaison for UWMC/UW Medicine and represent departmental physician(s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services. • Works independently under the general direction of a physician or their designee. • Uses ability to triage medical information in a specific medical or surgical specialty. • Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry. • Requests interpreters as appropriate for appointments, admissions, and surgery. • Uses a variety of computer systems such a EPIC, PHS, ORCA/Mindscape, One Health Port, Microsoft Products, Provider One • Maintains knowledge of billing and medical record documentation requirements, diagnostic tests and procedures and specialized pre-procedure instructions with guidelines set by the department or clinic Chairperson or Medical Director.
Patient Intake: • Responsible for reviewing registration data such as demographic, insurance, referral, next of kin etc., and updating online or providing information to appropriate personnel so that an update may be done. • May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patients to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the PCC Manager, clinic Manager/Department Administrator. • Contacts review organizations and insurance companies to ensure prior approval requirements are met before patients enter the system such as pre-authorization and referrals; present necessary medical information such as history, diagnosis, prognosis, and length of stay prior to admissions; provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
Coordination: • Acts as a liaison between patients, consulting physician, referring physician or outside agency to coordinate patient appointments, admission, or surgery. Will coordinate the exchange of information either written or verbal before and after patients are seen. • Obtains all necessary medical records, diagnostic studies, pathology items, etc. that are needed for patient care. • Coordinates the patient's entry into the system to include the availability of necessary records, coordination of tests, procedures and appointments with all hospital departments.
Scheduling: Clinic • Assists in scheduling new patient appointments by triaging to appropriate department and physician. • May enter appointment information in on-line appointment system. Admission • Responsible for completing a Pre-Admit for all planned hospital admissions and follows up with Admitting, Financial Counseling and Utilization Review, as necessary. • Responsible for coordination of pre-admission tests and procedures. • Coordinates the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff and admitting. • Responsible to communicate any cancellations or changes to Admitting, Financial Counseling and medical staff.
Surgery • Acts as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc. for the purpose of coordinating all pre-op planning and preparation. • Communicates pre-op planning and preparation to patient. • Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants). • Will be responsible for scheduling, rescheduling, and canceling surgeries on PHS scheduling system. Will monitor case order day prior to surgery and make any necessary changes. • May assist with completion of surgery packet.
Follow-up Care: • May assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation, attending hospital discharge rounds. • Other duties as assigned
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.