The North County Fire Protection District is accepting applications from qualified candidates for the position of Public Outreach/Communication Specialist. This position is a 50/50 cost-shared position between the North County Fire Protection District (NCFPD) and Fallbrook Regional Healthcare District (FRHD). The essential duties and responsibilities for this position are; performs community outreach, media communication (including social media), customer service and clerical duties necessary for the daily operation of the NCFPD and FRHD’s administrative headquarters and assists with administrative duties, as assigned by supervising staff.
HOURS OF WORK:
This assignment is a full-time work classification. The Public Outreach/Communication Specialist classification is considered a “Non-Exempt” employee as defined by FLSA and is overtime eligible. During “regular work hours,” employees are provided two paid 15-minute breaks and a 60-minute unpaid lunch break. The work schedule is from Monday-Friday from 08:00-5:00 unless otherwise approved by the Fire Chief or designee.
REPRESENTATIVE DUTIES AND RESPONSIBILITIES:
The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practice.
Serves as an outreach and communication liaison between the Districts and the community; answers telephone and determines nature of the calls, answers questions and resolves issues or routes calls to appropriate individuals to handle inquiries and complaints, takes and delivers messages; greets the public in a pleasant and professional manner, explains District practices, policies and procedures to the public, assists with special projects as assigned and performs other related duties as assigned.
Serves as a media specialist for the Districts, creating, observing and responding to social media conversations within the community across a variety of platforms including Facebook, Twitter, Instagram, YouTube and others using relevant and appropriate media formats such as text, video, and images. Generates, edits and publishes daily content that builds meaningful connections and encourages community members to take action; optimizes pages within each platform to increase the visibility of the Districts’ social content; promotes programs and events through the use of promotional materials, elicits community and organizational support for assigned programs and projects, researches, analyzes and evaluates new service delivery methods and techniques; monitors and updates website(s) as needed. Monitors social media channels, media, and other online content for information relevant to the NCFPD and the FRHD.
Prepares and tracks a variety of electronic and paper files, records, reports, and related documents; maintains file integrity and confidentiality by monitoring and assuring compliance to policies and procedures.
Provides information and assistance to constituents, visitors, and others; explains nature of programs, policies, procedures and services; responds to requests for information within the span of authority; maintains absolute confidentiality of work-related issues, records and information. Assists the Fire Prevention Bureau with public inquires, communication and community risk reduction.
After-hours work may be requested in the event of District-impacting/emergency events.
One year of office support experience, preferably in government operations, and a general understanding of social media marketing in a professional setting is required.
Bilingual in English & Spanish is preferred.
An associate degree is required, a bachelor’s is desirable, in an applicable subject matter or a related field.
LICENSES & CERTIFICATIONS:
Must have and maintain a valid Class "C" California Driver's License. Must be insurable and maintain this status with the District's all-risk insurance carrier.
GENERAL KNOWLEDGE AND EXPERIENCE:
THIS POSITION REQUIRES GENERAL KNOWLEDGE AND EXPERIENCE WITH:
Principles of record keeping and records management; business English usage, spelling, grammar and punctuation; personal computer hardware and software, including Microsoft Office Suite (at an intermediate or advanced level); principles and practices of effective customer service, advanced writing skills, structuring text for the appropriate audience, aptitude for analyzing appropriate social data/metrics for continuous improvement, principles and practices of graphic design for print and digital media.
THE POSITION REQUIRES THE ABILITY TO:
Organize and assist with office support functions, promote programs and events, research analyze and evaluate new service delivery methods and techniques, an ability and willingness to support both Districts; and other duties as assigned. Ability to work in a fast-paced and rapidly changing environment where accuracy is imperative.
Must be at least eighteen (18) years of age.
Candidates may be subject to a background check.
Candidates must have the ability to pass a medical examination.
District employees are required to remain a non-smoker throughout employment and are required to sign an agreement to that effect.
Employees are required to successfully complete a one-year probationary period before obtaining permanent status with the District.
Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department.
BENEFITS OF EMPLOYMENT:
For more information on retirement benefits, health insurance benefits, sick and annual leave accruals, paid holidays, tuition reimbursement and other specifics, please refer to the following link: Non-Safety MOU.
RETIREMENT: The District participates in the CalPERS retirement plan. Employees new to CalPERS are enrolled with a 2% at 62 formula. Employees are responsible for paying the full employee rate for their membership class.
HEALTH INSURANCE The District provides a Cafeteria-style benefit plan including dental insurance, vision care, life insurance and health insurance. Employees may choose from several medical plans available through CalPERS. The District pays an amount equal to 90% of the current Blue Shield HMO premium for the Employee’s designated coverage level (currently $26,000 per year for family coverage level). Employees may waive District sponsored healthcare and receive an incentive of 50% of the of the current premium for the employee’s applicable benefit tier if they can provide evidence of healthcare coverage. All monies will be contributed on the employee’s behalf to the Post-Retirement Medical Benefit Trust.
SICK LEAVE: Employees shall accrue 96 hours of sick leave per year. After 5 years of service with the District, accrual in excess of 540 hours will be converted at the current salary rate and deposited into the individual’s Post-Retirement Medical Trust in accordance with all applicable laws and regulations.
ANNUAL (VACATION) LEAVE: Starts at 84 hours per year, increases based on years of service to a maximum of 168 hours per year. Accrual in excess of 400 hours is paid July 15th, each year into the employee’s Post-Retirement Medical Benefit Trust or qualifying Retirement Savings Account.
UNIFORMS: Each employee will be provided uniforms worth a combined value of $700 per year, of which $500 per year may be used for uniforms at the employee’s discretion.
TUITION REIMBURSEMENT: The District will reimburse tuition and book costs for courses approved by the Training Chief, consistent with the parameters outlined in the Non-Safety Memorandum of Understanding up to a maximum of $1,000 annually for career path and $5,000 annually for formal education.
DEFERRED COMPENSATION PROGRAM: District employees may elect to contribute by payroll deduction into Deferred Compensation Programs.
LONG TERM DISABILITY: The District offers an LTD plan to each employee; District employees are responsible for plan contributions.
POST RETIREMENT HEALTH BENEFIT: Participation in the employee held Post-Retirement Medical Trust is mandatory.
If you require alternative means of applying, or have any questions relating to the position or application process please contact Human Resources at firstname.lastname@example.org or 760-723-2039.
Review of credentials/application materials. Candidates determined as best qualified will move on to the next stage in the selection procedure.
The testing process may consist of a, computer-based skills test, structured oral interview panel and an interview with the Fire Chief/CEO or designee.
If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date.
In order to successfully pass the evaluation process, a candidate must successfully pass each component of the exam. A combined total score that comprises a passing grade is unacceptable if any portion of the exam was not successfully passed. Regardless of the classification/category of the employee, there will be no retesting of any portion of the examination for which a passing grade is not received. Candidates who successfully pass the testing process will be put on an eligibility list for one year.
This job announcement is to fill one vacancy.
Should there be an insufficient number of qualified applicants, the District reserves the right to extend the final filing deadline and/or modify application requirements. The provisions of this announcement do not constitute, express or imply a contract. Any of the provisions contained in this announcement may be modified or revoked without notice.
All material received in this application and testing process will remain confidential.
The North County Fire Protection District is an Equal Opportunity Employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, political or religious affiliation, veteran's status, sexual orientation, gender identity or gender expression, or other functional limitation as defined in the Americans with Disabilities Act except where a bona fide occupational qualification(s) so dictates.
DISCLAIMER: The provisions of this job announcement do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
Tests may consist of any combination of written, oral or other exercises or assessment procedures. The District may, without notice, change or eliminate any particular
assessment component or combination of components as needs dictate.
One year of office support experience, preferably in government operations, and a general understanding of social media marketing in a professional setting is required. Bilingual in English & Spanish is preferred.
About North County FIre Protection District
The North County Fire Protection District is a special district within the County of San Diego, which serves a population of nearly 55,000 and covers 92 square miles. The NCFPD was formed in 1986 as a result of a merger between the Fallbrook and Rainbow Fire Protection Districts.
The Mission of North County Fire Protection District is to meet our community’s expectations through excellence in public safety and service. It is our shared vision to be a trusted and respected public safety leader, committed to ensuring the safest community possible through service, collaboration and innovation. We are dedicated to saving lives and protecting property.