Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutchs pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nations first cancer prevention research program, as well as the clinical coordinating center of the Womens Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.
The Statistical Center for HIV/AIDS Research and Prevention (SCHARP) at Fred Hutch is a full service statistical and data management center focused on HIV prevention research. SCHARP has an annual budget of over $40 million, more than 180 employees and is currently managing over 40 active phase I III clinical trials in over 150 clinical sites around the world. SCHARP is seeking an Application Support Specialist II. The Application Support Specialist works to ensure the proper functioning of critical applications within SCHARP by actively diagnosing and resolving end user help requests and monitoring the application within the system development life cycle and planning system changes accordingly.
Monitor technical support issue queues and respond to requests in a timely manner
Manage user accounts and permissions for systems in accordance with Standard Operating Procedures
Proactively manage data structures (such as folder hierarchies, metadata, content) within applications to ensure they remain timely and accurate
Work with SCHARPs Information Technology group evaluating and recommending infrastructure needs concordant with current and future application usage
Research, recommend and implement application monitoring for speed, accessibility, and user activity trends
Report feature requests and software issues to system owners. Propose and implement system improvements based on feedback gathered from internal and external users
Work collaboratively with other departments within SCHARP to ensure secure and accurate use of applications
Ensure that production processes are functioning efficiently and effectively
Fine-tune content and tools based on feedback from users
Participate in the ongoing development and maintenance of Standard Operating Procedures (SOP)
Perform regression testing of applications as part of an upgrade or as part of a computer system validation team
Participate on computer system validation teams as a technical or system owner
Bachelor's degree or equivalent professional experience
At least 3-years of experience providing enterprise application support to end users.
Knowledge of data architecture principles.
Experience in computer system monitoring, reporting, and usability.
Thorough and comfortable with following documentation, testing, and QA processes.
Excellent problem solving, troubleshooting, organization, time management and communication skills.
Ability to meet deadlines.
Demonstrated ability to work independently and as part of a team.
Customer service experience and excellent verbal and written technical communication skills.
Experience working in a regulated environment.
Experience writing standard operating procedures and work instructions.
Experience managing or coordinating small technical projects.
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and anti-racism in your career or that will be made through your work at Fred Hutch is requested of all finalists.
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.