The Director of IT, Technology Services is responsible for the end-to-end management of end user technology equipment and services. This includes, but is not limited to, desktop and laptop provisioning and support; the technology help desk function; the Cook Childrens call center / PBX function; all voice communication systems; and imaging/monitoring clinical technologies. The Director of IT, Technology Services ensures the highest quality customer service and equipment availability in a complex 24x7x365 environment. Leads the migration to cost effective, new technologies and services -- while providing operational support for current technologies. Forecasts financial, physical, and human resource needs to meet established objectives.
Bachelor's degree and six years management experience. Advanced degree in related field a plus.
Minimum 10+ years experience in IT Operations Management and Service Delivery, Project Management, Service Level Management, Vendor Management.
Experience in managing support in a 24x7, multi-site environment.
Exceptional customer service and communication skills.
Experience in managing a large fleet (> 7000) of end-user technology components (e.g. laptops/desktops, telephones) in a multi-site, geographically dispersed, environment.
Experience with Avaya or Cisco telephony equipment a plus.
Experience with VMWare, Citrix, Cisco and Microsoft technologies highly desired.
Must have sound knowledge of the health care environment and applications.
Strong supervision and management skills.
Ability to address policies, principles, and operational issues in both overview and detailed levels Innovative team building skills.
Ability to develop financial models.
Excellent verbal and written communication skills Strong political acumen, diplomacy, and emotional intelligence.
Ability to deal effectively with customers, management, system and application programmers, and vendors.
Ability to understand the requirements of various constituencies and put them into operating terms for delivery teams.
Exceptional analytical, planning, problem solving, and systems design skills.
Ability to prioritize and manage multiple projects and activities within time, budget, and technical constraints.
Ability to deconstruct a verbalized goal into separate tasks that work in concert to change an idea into reliable software.
Proficiency with MS Project and Excel.
Ability to transform functional requirements into digital reality.
Ability to manage technical teams in a matrix environment.
Internal Number: 53750-45909
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.