This position is a member of the nufactor Specialty Pharmacy Team. The role of the Account Manager Specialist is to generate positive revenue in the form of qualified new patient starts.
Essential Functions and Duties
Promoting and selling nufactor Specialty Pharmacy service offering to referring physicians, nurses, insurers, case managers, hospitals, clinics and discharge planners, primarily remotely via phone, email, virtual meetings and other remote devices.
Generate IVIG, factor, infliximab and any other service provided by nufactor patient referrals for the purpose of generating positive revenues.
Conducts sales presentations, as assigned.
Effectively manages all internal and external communications.
Maintain and enhance existing business relationships while identifying and developing new business opportunities for nufactor or FFF Enterprises, Inc.
Act as a liaison between healthcare provider and nufactor to improve, expedite, and facilitate patient safety and quality of care.
Attends local, regional and national events and tradeshows, as assigned.
Collaborates with the FFF Representative in territory as needed.
Routinely gathers and disseminates new Industry intelligence to the team.
Continuously strive to improve processes, service quality to internal and external customers.
Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
Display dedication to position responsibilities and achieve assigned goals and objectives.
Represent the Company in a professional manner and appearance at all times.
Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
Other duties as assigned
Education, Knowledge, Skills and Experience
High School Diploma or equivalent
Bachelor’s Degree in a related field of study; or, a combination of education and related professional experience
Excellent understanding of chronic health challenges such as Primary Immune Deficiency, Chronic Inflammatory Demyeliating Polyneuropathy and all other disease states treated with IG including Hemophilia.
Must employ excellent judgment and professionalism at all times.
Understand and internalize the Company’s purpose; display loyalty to the Company and its organizational values.
Minimum five (5) years experience in relative health care industry including management, sales, clinic services, or customer service
Prefer three (3) to five (5) years of experience in similar chronic disorders and hemophilia.
Must have strong organizational skills
Must have a detail orientation and the proven ability to prioritize work
Must have effective verbal and written communication skills
Must have the ability to work with limited supervision and as part of a team
Sound decision-making abilities
Ability to understand case manager/insurer/patient dynamic and effectively pull through business in complex referral situations.
Must be extremely customer focused and portray a “can do” approach to problem solving.
It is critical that this individual has the ability to handle sensitive situations and information and maintain appropriate professionalism and confidentiality at all times.
Ability to juggle multiple tasks and projects simultaneously and rearrange priorities, as needed.
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Ability to travel 40% of the time, usually overnight travel of 2-4 days travel occurrence per week. Must have the ability to lift and maneuver items of at least 25 lbs. Working condition include normal office setting.
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions
FFF Enterprises is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc.) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. FFF Enterprises promotes an equal employment opportunity workplace which includes reasonable accommodation consideration of otherwise qualified disabled.
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all of the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.
Telecommuting is allowed.
About FFF Enterprises, Inc and Nufactor Specialty Pharmacy
FFF Enterprises is the nations must trusted specialty distributor of plasma products, vaccines, biosimilars, and other specialty biopharmaceuticals and pharmaceuticals. Our partners include the largest and most influential GPO’s, servicing over 80% of United States hospitals and supplying the nations leading non-acute care sites. Our unprecedented programs unite manufacturers, GPO’s and hospital partners, resulting in cost-containment and more access to common and uncommon products.
Nufactor is the specialty pharmacy subsidiary of FFF Enterprises. It is dedicated to the chronic illness community, providing specialty products, in home infusions, and individualize patient care on a daily basis. Some of the services include 24/7 on call pharmacists, 24/7 on call infusion experts, Nursing services, patient and physician educational programs, patient advocates, and administrative services.