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Biller / Collector II - Customer Service
The Biller/Collector II is responsible for timely and appropriate billing to and collection of monies from payors and/or patients. Job Duties and Responsibilities: Handling inbound call volume within call center metrics guidelines and efficiency expectations Working EPIC work queues as assigned by supervisor/manager Accurately updating account information (registration, insurance, etc.) Provide detailed documentation for all accounts Follow-up on all customer related issues not resolved during initial contact Patient call backs Handling and completing patient correspondence in a timely fashion Handling escalated issues Perform basic account adjustments Other duties as assigned


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