UCSD Layoff from Career Appointment: Apply by 04/08/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 04/20/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the direction of the Assistant Director of Nutrition, the Room Service Manager has managerial responsibility for the Room Service Attendants and Call Center within the Nutrition Services Department. The Room Service Manager is a subject matter expert with regard to patient experience and satisfaction, general therapeutic diet knowledge, customer service, and utilization of CBORD (food service software system) oversight in relation to nutrition services. The Room Service Manager identifies opportunities for improvement in the Room Service program with the Assistant Director and management team.
The Room Service Manager trains Room Service Attendants and Call Center Team Members on nutrition software (Room Service Choice and Tray Monitor), therapeutic diets, customer service standards including but not limited to service recovery, food safety and infection control. Role models excellent interpersonal communication skills and problem-solving with a focus on teamwork and collaboration. Serves as a nutrition services liaison for nurses, physicians, and other clinical staff in relation to patient experience. Participates in interdisciplinary committees to develop and monitor practices related to patient meal service. Position works closely with the Assistant Director, Sous Chef, and Patient Services Manager to ensure proper utilization of patient food and supplies. Performs other related functions as required.
Five (5+) or more years of supervisory/management experience in a customer service and healthcare focused industry; and/or equivalent combination of education and experience.
ServSafe Certification or equivalent certification.
Experience and knowledge in food service and sanitation regulations.
Degree in nutrition or dietetics related field.
Knowledge/experience with CBORD (food service software system).
Must have valid CA driver's license and acceptable driving record.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
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