You bring your body, mind, heart and spirit to your work as a Call Center Pharmacy Technician.
Your attention to detail is tangible: you take pride in performing accurate work. Colleagues feel it in your support.
Youâ™re generous with your thoughts, your partnerships, and especially your dedication.
Youâ™re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
Saint Joseph Hospital is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 365-bed facility is one of the top-ranked hospitals in Denver, and has been awarded the highest national recognition possible for nursing excellence â“ Magnet designation â“ by the ANCC. We are proud to extend the mission of SCL Health by providing care for the poor, the vulnerable, our communities and each other. Our deep community roots date back to 1873, making us one of the oldest hospitals in Colorado.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weâ™ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together weâ™ll align mission and careers, values and workplace. Weâ™ll encourage joy and take pride in our integrity.
Weâ™ll laugh at each otherâ™s jokes (even the bad ones). Weâ™ll hello and high five. Weâ™ll celebrate milestones and acknowledge the value of spirituality in healing.
Weâ™re proud of what we know, which includes how much there is to learn.
As a Call Center Pharmacy Technician you need to know how to:
Maintain highest level of customer service for all patients, customers, and associates. Efficiently manage phone call intake, PAs, and problem resolution to aid in the seamless workflow at each pharmacy. Work with patients to assist in enrollment with copay assistance programs offered by manufacturer.
Engage problem solving skills in an autonomous manner to facilitate timely resolutions.
Provide information to associates regarding available pharmacy benefits and services including: mail order, specialty pharmacy, and other pharmacy programs and initiatives. Be knowledgeable in all SCL benefits programs and offerings for each year.
Assist with all phases of pharmacy services. Work with patients, providers, and insurance companies to obtain clarifications, overrides, and prior authorizations. Answer phones and notes from physicians and pharmacies in a timely manner.
Accurately read, interpret and enter prescriptions in a timely manner.
Make outbound calls / faxes to the physicians for prescription clarification, substitutions and formulary changes as needed. Maintain excellent competency in applicable pharmacy systems and software.
Accurately type, bill and prepare prescriptions to extent allowed by state and federal rules and regulations. Route questionable prescriptions to the pharmacist for completion.
Perform basic calculations to determine doses and correct day supplies to be billed to 3rd party insurance companies. Perform necessary calculations to accurately prepare a compounded prescription.
Evaluate and process approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria.
Communicate pharmacist's guidance on appropriateness of medication to physicians, physician's office staff, and medical management staff. Research, resolve and document prior authorization outcomes in pharmacy system.
Communicate selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician's office staff, medical management staff and/or pharmacists. Escalate requests to Pharmacist when request requires extensive clinical review or denial.
Research, resolve and document physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management.
We hire people, not resumes. But we also expect excellence, which is why we require:
High School Diploma or equivalent, required.
Current Pharmacy Technician certification (CPhT), preferred or the ability to obtain within 90 days of hire.
Completion of technician-training program, preferred.
At least two (2) years of experience working as a certified pharmacy tech in a hospital or retail pharmacy setting, preferred.
At least one (1) year of specialty pharmacy experience, preferred.
Your next move.
Now that you know more about being a Call Center Pharmacy Technician on our team we hope youâ™ll join us. At SCL Health youâ™ll reaffirm every day how much you love this work, and why you were called to it in the first place.
Internal Number: 1254
About SCL Health
SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the people and communities we serve, especially those who are poor and vulnerable. Founded by the Sisters of Charity of Leavenworth in 1864, our $2.8 billion health network provides comprehensive, coordinated care through eight hospitals, more than 150 physician clinics, and home health, hospice, mental health and safety-net services primarily in Colorado and Montana.