Under minimal supervision, responsible for the planning, functional design, and implementation of the Customer Information System (CIS) and all applications integrating with the host system.
Develop, document, and maintain application configuration for the Customer Information System and other related applications interacting with the host system;
Assist in the monitoring of system middleware;
Conduct performance analysis and reviews of programs, systems, and the environment as part of an on-going system and network optimization process.
Responsible for the collection and analysis of data for various departments throughout the City as well as open record requests;
Conduct interviews to analyze requirement for programs, systems, and automation solutions;
Retrieve data material from the Customer Information and Billing System using various report writing tools: Oracle BI Publisher, SQL preferred;
Ability to use Microsoft Office Products such as MS Word, Excel, Power Point & Access to draft and or compile data material;
Understanding of XML, familiar with APIs;
Open Service Requests to document application issues; make recommendations and communicate requirements to the software vendor;
Responsible for thorough testing of software applications for regularly scheduled code updates and emergency patches
Troubleshoot batch related errors and provide input to Supervisory team for resolution;
Perform related duties as required.
Completion of a Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS) or a related field with an additional two years of increasingly responsible experience in maintaining computer applications configurations; or any combination of relevant education and experience which provides the following:
KNOWLEDGE AND ABILITIES:
Management information systems and computer applications;
Software for customer information and billing (Oracle CCS), Microsoft Office products, SQL, BI Publisher and Oracle data bases with the ability to retrieve data and analyze;
Principles and practices of effective communication, both written and verbal;
Cloud based and/or SaaS environments;
Ability to setup and execute test scenarios to test software applications;
Maintain appropriate documentation of issues to be resolved and test results obtained;
Make definitive decisions regarding application setup, system rules and validation to ensure effective business practices;
Ability to understand and communicate technical release notes;
Frequently stand and walk;
Frequently lift and carry up to 20 pounds;
Frequently flex upper trunk forward, while flexing partially at the knees;
Frequently push or pull objects;
Frequently reach above, at, or below shoulder height;
Continuously talk, see, and hear;
Continuously sit for extended periods of time.
Application must be submitted online at www.governmentjobs.com/careers/lubbock. Jobs close at 5:00 p.m. on the closing date posted on the City website. For a complete list of job openings with the City of Lubbock please visit www.governmentjobs.com/careers/Lubbock.
Additional Salary Information: Medical, Dental, Vision, and Retirement Benefits
About City of Lubbock
The City is committed to the steady, quality, physical and economic growth of Lubbock and to the efficient delivery of quality products and services to its citizens.
We, the employees, fulfill the mission through personal and organizational commitment to the following values:
*Accountability: accepting responsibility as stewards of public resources, and investing pride in our work;
*Initiative: taking positive action to accomplish our mission;
*Respecting our differences; treating each other with understanding and dignity;
*Development: enhancing our skills and increasing our knowledge to achieve our personal best;
*Innovation: searching for new and creative ways of doing business;
*Communication: each employee openly sharing and receiving information;
*Leadership at all levels: challenging the process, inspiring the vision, and modeling the way; and
*Continuous Improvement as a way of life.
We believe that our commitment is the foundation of all our endeavors to make our community a better place now and for future generations.